Cpp Admin

**Description**:
Case Administrator - Case Preparation and Presentation

1 Permanent role

1 Fixed Term Contract (maternity cover) 12 months

2 Fixed Term Contracts until 31/3/24

About the Role

Providing a comprehensive support service to the Case Preparation and Presentation team and to assist with the timely progression of cases throughout the lifecycle and in line with the rules, operational standards and performance measures.

Skills and experience required

Excellent communication skills, both oral and written.

Experience of working in a customer service environment.

Ability to manage a high workload, including planning and managing time effectively.

High quality, sensitive and effective customer care skills.

High level of attention to detail, in order to produce reliable and accurate work.

Experience of working to challenging deadlines.

Ability to work as part of a team to achieve a shared goal.

Highly motivated with a flexible approach.

Professional Regulation New Ways of Working

We are changing the way we do things. We are currently in the implementation stage of our new ways of working. This work will move us towards a process that supports better patient care by encouraging openness and learning.

We are putting people at the heart of our new ways of working. We understand for many people making a complaint to us, can be stressful and uncomfortable. That is why we are improving our current processes and providing information on the support that is available for patients, service users and families with our dedicated public support service.

Moving to our new ways of working will allow us to be a compassionate, fair and transparent regulator. We will aim to make the best decision, to enable better, safer care for people in the future at the earliest opportunity.

For the full job description please click on the link below

**Benefits**:

- 30 days annual leave - plus eight days paid bank holidays
- Attractive pension scheme with a basic employer contribution of 8%
- Salary sacrifice schemes
- Cycle to work scheme
- Childcare vouchers
- Staff discounts via Perkbox
- Enhanced maternity and paternity leave
- Subsidised on-site restaurant in our head office based in London W1
- Season ticket loan
- Hybrid and flexible working
- 24-hour regulated employee assistance programme

**About Us**:
Our core role is to
**regulate**. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.

To regulate well, we
**support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to
**influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

**Additional Information**:
**Our commitment to equality, diversity and inclusion**

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.

**Reasonable adjustments**

**Screening and vetting**

**About The Nursing and Midwifery Council**:
**About the NMC**

Our vision is safe, effective and kind nursing and midwifery practice that improves everyone’s health and wellbeing. As the independent regulator of more than 788,000 nursing and midwifery professionals, we have an important role to play in making this a reality.