Trade Counter Assistant

We are currently looking for a Trade Counter Assistant to join the ADI team in the Edinburgh branch This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.

Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.

Responsible for providing support in selling of Resideo products and/or services to existing customers and in identifying new selling opportunities to existing customers. You will complete administrative work associated with the sales process. You will utilize business knowledge to assess customer needs and enhance the customer buying experience. You will identify and escalate opportunities for process improvement. You will provide support to cross-functional teams. Drive business growth by closing sales. Identify possible improvement opportunities. Exhibit understanding of Resideo products, systems, and procedures.

**KEY RESPONSIBILITIES**:

- all day-to-day Branch Operations, including the management of branch inventory, shrinkage, and cash/credit control including customer invoice queries.
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Ensure compliance with all aspects of Health and Safety, implementing preventive and corrective measures.
- Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
- Support achieving & delivery of Branch KPI’s to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery (shunt) to support in putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work required to successfully ensure we have no loss to the business.
- Process PDQ transactions and ensure that the correct monies are applied to the ERP system and the customer is in receipt of the correct inventory, making sure we have taken the correct payment in line with the invoice value.
- Respond to inbound calls and look for opportunities to increase the customer's request order / quotation by utilizing the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter - to support serving customers on the trade counter, pick pack and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders / quotations and technical queries, passing on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

**JOB DUTIES**:

- Maintain Existing Customers
- Provide Excellent Customer Support
- Raise Escalations
- Actively upsell and maintain sales volumes
- Deal with multiple tasks - order management, phone queries, stock control
- Learn and understand our products, systems, and procedures Work as a team

**YOU MUST HAVE**:

- High School/College Diploma.
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favorably
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team positive attitude

**WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team Strong desire to learn

**WHAT'S IN IT FOR YOU**
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression Opportunity to work for a forward-thinking global brand

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