Keyholder (20 Hours)

2 weeks ago

London, United Kingdom Space NK Full time

**About the role**

The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

**Who you are**
- Able to deliver a ‘customer first' experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems

**What you'll be doing**
- Delivering a ‘customer first' experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team - be a role model
- Ensuring the store is maintained in line with Company policy and procedure

**What is in it for you**
- A competitive salary
- Company pension
- Company bonus scheme
- An exceptional employee discount
- Generous gratis
- Continuous training & development
- Plus many more
- Space NK are an equal opportunities employer._
- How We Will Use Your Information_

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