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Customer Service Advisor- Rent Arrears
2 weeks ago
We’re currently recruiting in our Customer Service team for Early Intervention Officer’s. This role will be based in our office in Irvine and is predominantly on the phone speaking with and supporting our customers to make payment plans to pay their rent. This is a 6-month fixed term contract.
The hours are 12:30pm to 8pm Monday to Friday
**The difference you’ll make**
This is a really important and rewarding role at Riverside in which you will support our customers over the phone offering money advice and helping them set up payment plans for their rent. Riverside pride ourselves in providing affordable homes for people across England and Scotland and we want to ensure, even through difficult times our customers can manage their rent and payments. In this role you will be key in helping prevent our customers falling into arrears and offer them the support and advice they need to get back on track. This could be by providing advice on claiming universal credit and processing claims in the DWP portal, encouraging our customers to pay rent in advance or helping them to set up payment plans and digital payment methods. You will be proactive in contacting customers offering guidance and ensuring they understand how to clear their arrears. effectively.
**So, who are you?**
You don't need previous experience in housing to do this role but you will need to be customer focused with great communication skills, both verbal and written as you'll be talking to and supporting lots of different customers.
Negotiation skills and the ability to manage conflicting priorities are important as you will need to manage business and customer requirements to reach outcomes that work for both.
Although not essential as we recruit people with transferable skills, experience of working in a housing environment or in a debt collection call centre, would be an advantage.
**Enjoy the rewards**
This is a job that offers true satisfaction with the chance to help those who can’t afford a house of their own.
- Competitive Pay you'll receive a 10% Salary increase after 12 months depending on performance plus annual companywide pay reviews
- 28 Days holiday
- Amazing discounts and cashback on high street shopping, restaurants, and holidays
- Opportunity to learn new skills and gain qualifications
Plus, many more benefits
If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.
We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
