Customer Care Representative

4 days ago

Exeter, United Kingdom JURASSIC FIBRE LIMITED Full time

Jurassic Fibre are looking for an outstanding Customer Care Representative to join a growing busy team. The key focus of this role is to follow a customer-centric culture by ensuring Jurassic Fibre’s customers have the best possible experience of our products and service and transform them into customers for life.The Customer Care Representative will ensure that JFL is always responsive to our customers, understand their needs and where possible exceed their expectations. The CCR will build positive relationships with both individual and business customers.

You will be an organised, friendly, and outgoing person who puts the customer experience at the heart of everything you do. You will do this by delivering a strong attention to detail along with positive, accurate communications to customers.

You will have excellent written and verbal communication skills, strong time management and a love of working with people. You will thrive in a multi-tasking environment and be able to adjust your priorities as needed. You will be self-motivated and have a willingness to get stuck in. You will have the confidence and ability to talk to colleagues in different departments, and at various levels within the business.

You will work as part of a team, working closely together to deliver an exceptional customer experience.

**This role will report to**:
Customer Care Supervisor

Key duties and responsibilities will include:

- Understanding customer needs, through dialogue with customers and through continual analysis of the customer journey, and making recommendations for improvement where needed
- Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
- Proactive management of customers’ experience post installation, to ensure that customer delight is nurtured and further cultivated
- Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
- Assisting in the building of processes and skills within the team

**Person Spec**:
**Qualifications and Experience**:

- Relevant CSR experience, preferably in the telecoms industry
- Proficient in MS Software suite
- Familiarity working with both business clients and consumers
- Experience working in a call centre or similar environment.

**Relevant experience, indicating that**:

- You are pragmatic, positive, and able to adapt to change.
- You’re a team player, able to work with both members of your own department and with other teams while maintaining your focus on the customer.
- You have excellent communication skills and can handle different types of customer query, including complex queries and complaints.
- You can take feedback to ensure you optimise your opportunity for development

  • Customer Care Representative

    2 days ago

    Exeter, United Kingdom Gold Group Full time

    **Customer Care Representative - Multiple headcount** **Exeter - Hybrid** **Brief** Customer Care Representative's needed working for a full fibre broadband provider organisation based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Representatives that take pride in their work. You will have excellent written...

  • Customer Care Representative

    2 weeks ago

    Exeter, United Kingdom JURASSIC FIBRE LIMITED Full time

    **Key Focus**: Jurassic Fibre are looking for an outstanding individual to join a growing busy team. The key focus of this role is to follow a customer-centric culture by ensuring Jurassic Fibre’s customers have the best possible experience of our products and service and transform them into customers for life. You will be an organised, friendly, and...

  • Customer Care Representative

    6 days ago

    Exeter, United Kingdom South West Water Limited Full time

    OverviewAt South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.And we...

  • Customer Care Representative

    6 days ago

    Exeter, Devon, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we...

  • Customer Care Representative

    2 days ago

    Exeter, Devon, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we...

  • Customer Care Representative

    1 week ago

    Exeter, Devon, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have...

  • Customer Care Representative

    2 days ago

    Exeter, Devon, United Kingdom South West Water Full time

    At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have...

  • Customer Service Representative

    4 days ago

    Exeter, United Kingdom Rothwell & Towler Full time

    **Customer Service Representative** Exeter, Devon (with hybrid working) The world has opened up again. With the summer holidays in full swing, the warmth of beaches, the taste of tantalising food and the thrill of adventure is beckoning. As our customers travel to destinations near and far, they return to us for peace of mind. Safe in the knowledge that, no...

  • Customer Services Representative

    2 weeks ago

    Exeter, United Kingdom Nexere Consulting Full time

    Key Focus: Jurassic Fibre are looking for an outstanding individual to join a growing busy team. The key focus of this role is to follow a customer-centric culture by ensuring Jurassic Fibre’s customers have the best possible experience of our products and service and transform them into customers for life.  You will be an organised, friendly, and...

  • Customer Representative

    1 week ago

    Exeter, Devon, United Kingdom Nationwide Building Society Full time

    LocationExeter / DevonSalaryFrom £25,250ContractPermanent (Full Time)Reference1053Closing Date07 November 2025Job descriptionAt Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers,...