Customer Service Officer, Coutts

1 day ago

London, United Kingdom NatWest Full time

Join us as a Customer Service Associate at Coutts in London
- If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
- You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
- In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
- We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
- This is a hybrid role so after successful training, you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team

**What you'll do**:
As a Customer Service Officer at Coutts, you'll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.

Day-to-day, you’ll be:

- Taking real ownership of each enquiry
- Updating databases with accurate customer data
- Making sure that complaints and complex issues are documented
- Keeping up to date with regulatory requirements

**The skills you'll need**:
To thrive in this role, you'll need a background in customer service and experience of providing exceptional service either face to face or over the phone.

You'll also demonstrate:

- Great communication skills
- A genuine desire to learn new skills
- Basic IT skills and proficiency in Microsoft apps

What else you need to know:

- You’ll join us on a competitive salary of £32,715 and receive a contribution to help you save for retirement
- With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
- You’ll enjoy a generous holiday entitlement of 33 days, and may need to work bank holidays

  • Customer Service Officer, Coutts

    5 days ago

    London, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service Officer - This is an exciting opportunity to...

  • Commercial Banking Officer, Coutts Commercial

    3 days ago

    London, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Commercial Banking Officer, Coutts Commercial...

  • Senior Client Service Officer

    3 days ago

    London, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Senior Client Service Officer - In this telephony...

  • Senior Client Service Officer

    1 week ago

    London, United Kingdom Coutts Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Senior Client Service Officer - In this telephony...

  • Customer Service Officer, Coutts

    2 weeks ago

    City Of London, United Kingdom NatWest Group Full time

    Join us as a Customer Service Officer in Coutts If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience In return, you'll be working in a...

  • Customer Service Officer, Coutts

    2 weeks ago

    London WCR QS, United Kingdom NatWest Group Full time £32,715 - £50,000 per year

    Join us as a Customer Service Officer in CouttsIf you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal roleYou'll be building rapport and trust with our private banking customers and providing them with a seamless and positive experienceIn return, you'll be working in a supportive...

  • Customer Service Officer, Coutts

    2 weeks ago

    London, Greater London, United Kingdom RBS Full time £32,715 - £40,000 per year

    Join us as a Customer Service Officer in CouttsIf you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal roleYou'll be building rapport and trust with our private banking customers and providing them with a seamless and positive experienceIn return, you'll be working in a supportive...

  • Senior Client Service Officer

    1 week ago

    London, United Kingdom Coutts Bank Full time

    In this telephony role, you'll deliver a world class customer service to our clients - We'll look to you to provide an outstanding customer journey, and you'll have the opportunity to develop your skill set and banking knowledge in a fast paced and engaging environment - You'll handle an array of calls with care and attention, and taking real ownership of...

  • Wealth - Relationship Management - Coutts Coverage

    3 days ago

    London, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. **Wealth - Relationship Management - Coutts Coverage Graduate...

  • Commercial Banking Officer, Coutts Commercial

    3 days ago

    London, United Kingdom Coutts Bank Full time

    If you excel at building and managing lasting relationships with clients, with strong communication skills, this could be the role for you - You’ll be working alongside experienced commercial bankers, allowing us to deliver a seamless client experience - This is an opportunity to develop your career in an environment where we’ll support your professional...