Customer Service Specialist

3 days ago

Heywood, United Kingdom Kite Packaging Full time

**he Opportunity**

Kite Packaging have an excellent opportunity for an Internal Account Manager to join their Sales team in North West. Kite Packaging was founded in 2001 with a unique vision and a philosophy of employee-ownership. We were a true greenfield start up and have grown quickly to be the 2nd largest packaging distributor in the UK. In recent years Kite has been awarded ‘Top 50 Fastest Growing Companies in the Midlands’ and ‘The Sunday Times Track 100 Fastest Profit Growth in the UK’. In 2023 Kite was awarded ‘Packaging Company of the Year’ at the 2023 UK Packaging Awards.

Our growth has consistently been the best in our sector, and we are continually investing in our business and our greatest asset is our ‘people’. Turnover in 2023 was £168m and our growth continues to accelerate.

The expectation is to provide first-class customer service to our valued clients and sales support to our sales team, all within a fast-moving B2B environment. You will be required to demonstrate exceptional organisational skill paired with highly efficient and accurate administrative ability. You will be involved in all aspects of the business cycle and offer an all-round customer focused approach.

**Key Skills and Essential Experience**:
Essential requirements for the role:

- Minimum of 3 years experience in a B2B Customer Service role
- Competent user of Microsoft Office functions
- Educated to A-Level Standard (or equivalent)
- Demonstrate strong mathematics and numeracy
- Experience within packaging distribution highly desired
- Be outgoing, positive and have excellent communication skills, particularly on the telephone
- Be a strong and accurate administrator
- Be commercially minded & sales focussed
- Be a flexible and supportive member of the team
- Manage a healthy workload and maintain focus and organisation
- Be able to understand and effectively follow company process and procedure
- Have a track record of customer service success and a desire to improve the customer experience
- Show a desire to learn about new and existing products

**What you’ll get**:

- Excellent competitive salary (£26,000 - £29,000 pa + bonus)
- Good work - life balance: 8:00am to 5:00pm Monday to Friday
- Holidays 20 days (rising to 25 after 5 years service)
- After 6 months a range of benefits: life insurance, pension, cycle to work and an optional healthcare scheme
- The option to become a shareholder in the business after 6 months employment

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (required)

**Experience**:

- B2B: 2 years (required)
- Microsoft Office: 1 year (required)

Work Location: In person

Reference ID: North West - IAM

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