Conference and Events Supervisor

Wivenhoe House is a beautiful 18th Century four-star hotel, near to the pretty quayside village of Wivenhoe, and minutes from Britain’s oldest recorded town, Colchester. The hotel not only offers luxury, overnight accommodation, but also accommodates, weddings, conferences, private parties and more. Wivenhoe House runs popular hotel events and has a thriving brasserie bar & restaurant which includes a 110 cover modern restaurant and 120 cover banqueting facilities.

**The Role and Duties**

The main duties of the post will include the supervising of hotel events which includes the setting up and running of conferences, events, weddings and parties making sure guest expectations are met and service excellence is delivered in accordance with hotel standards at all times.

In addition, you will also be required to assist with and oversee the training of students; coaching and mentoring them in tasks required by the Conference & Events Department. As part of your role your will be required to lead and be hands on in day to day front and back of the house duties, holding regular team meetings and pre and post event briefings with the delivery team.

**Qualifications and Skills required**

You will preferably be qualified to NVQ level 5, or similar, and experience of training staff would also be advantageous as the Hotel also works with students of the Edge Hotel School.

If you are able to deliver customer service to a high standard, communicate effectively with clients and colleagues and have exceptional attention to detail then we would like you to join our team.

**This is a shift based role, working 40 hours per week, including early starts, late finishes and weekends. The role is also physically demanding requiring movement of furnishings in order to be able to set up for events.**

Part Time or job share applicants may be considered.

**Duties of the Post**:
Please note that applicants must be physically able to carry out the duties of the post which includes setting up tables, chairs and other equipment in order to meet the needs of our customers.

The main duties of the post will include:
1. To oversee the set up and running of conferences and events to ensure that customer expectations are met.

2. To follow a detailed function sheet to ensure the setup of the event is correct and the running order of the event is followed.

3. To ensure the effective breakdown of functions and facilities and that equipment is safely stored.

4. To ensure customer requirements for conference and events are made available to all stakeholders in good time.

5. Ensure that all Conference and Events employees (including students) are correctly and smartly dressed at all times, and that they offer professional and courteous service to their customers.

6. Deliver service excellence in accordance with hotel standards at all times.

7. Ensure that stock levels are maintained to ensure that Events run effectively whilst meeting budget requirements.

8. Motivate and delegate tasks to students working with the Conference and Events Department.

9. Work closely with the professional practitioners and academic practitioners to ensure that students receive appropriate mentoring and coaching to achieve their required learning outcomes and complete student professional competency reports.

10. Ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.

11. Work with the Conference Manager to evaluate feedback and incorporate learning into future plans.

12. Ensure that all Conference and Events areas are clean and well maintained and ready for viewings when not in use.

13. To be readily available at all times to deal with problems or complaints.

14. Carry out systematic checks of department for maintenance requirements, repairs or refurbishing, ensuring that these are reported to the Conference and Events Manager.

15. Monitor trends within the industry and make suggestions on how these could be implemented.

16. Ensure that your department is a 5* place to work.

17. Ensure that company and statutory hygiene / legal standards are maintained in all areas.

18. Work with the Conference and Events Manager to ensure that profit margins are maintained, agreed costs are met through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.

19. Undertake any reasonable duties as requested by the General Manager or his nominee.

**Our events include, corporate day delegates, corporate weekly delegates, university meetings, lunches/dinners, banquets, civil wedding ceremonies and wedding parties.

**_These duties are a guide to the work that the post holder will initially be required to undertake. They may be changed from time to time to meet changing circumstances._**
- This role is shift based on a notional 40 hours per week (worked 5 over 7) and includes late finishes and weekend work.

**Job Types**: Full-time, Part-time, P