Contact Centre Team Leader

2 weeks ago

Redhill, United Kingdom WTW Full time

This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.

**The Role**
- Produce accurate reports and identify trends in data, proposing solutions to optimise productivity and enhance services
- Lead and motivate a team to provide exceptional customer service
- Monitor team progress towards quality and performance targets
- Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
- Assist with project planning, business pitches and recruitment
- Be a point of reference on more technical issues and non-standard queries
- Support Contact Centre new service installs
- Assist with escalations and other incoming interactions as required
- Provide an exceptional level of service, adapting to different caller scenarios and challenges
- Positively represent WTW and our Clients by providing a friendly and professional service
- Inform the team of procedure changes and member communications

**The Requirements**
- Must have people management experience and be energised to inspire / motivate a team
- Contact Centre / Customer Service experience required
- Experience in working through change and enhancing efficiency required
- Keen to provide an exceptional service, with a positive and caller focused attitude
- Good communication skills (listening, spoken and written)
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Computer literate
- Good time management

**Equal Opportunity Employer**

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

  • Contact Centre Team Leader

    2 weeks ago

    Redhill, United Kingdom Willis Towers Watson Full time

    **_**CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY ** _** This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. Your role will be varied, responsibilities include data analysis, reporting,...

  • Scuk Dealer Contact Centre Team Leader

    2 weeks ago

    Redhill, United Kingdom Santander Full time

    SCUK Dealer Contact Centre Team Leader Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is one of the UKs Leading Motor Finance companies providing finance to a network of dealerships throughout the United Kingdom. A new exciting new opportunity has become available to join the New Business Dealer Contact Centre team as a...

  • Contact Centre

    3 days ago

    Redhill, United Kingdom Tate Full time

    **Contact Centre** **Temporary 3 months then converting to permanent** **£12.50 per hour** **Perm Salary of £19,000** **FULL TIME - Monday to Friday - 9am-5pm** **Redhill** - Maintain and develop knowledge of pension schemes - Escalate calls in the correct manner - Provide support to the administration team - Make outbound calls when required - Hit...

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Hays Business Support Full time

    Your new company Join a well-established organisation that prides itself on delivering exceptional customer service within a professional and supportive environment. You'll be part of a collaborative team that values innovation, care, and customer-centricity. The business is within the Financial Services Sector, based in Redhill and looking to hire a...

  • Contact Centre Agent

    1 week ago

    Redhill, United Kingdom Hays Business Support Full time

    Your new company Join a well-established organisation that prides itself on delivering exceptional customer service within a professional and supportive environment. You'll be part of a collaborative team that values innovation, care, and customer-centricity. The business is within the Financial Services Sector, based in Redhill and looking to hire a...

  • Customer Service Advisor Contact Centre

    1 week ago

    Redhill, United Kingdom Willis Towers Watson Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? **Then we could have a role for you!** **Our contact centres in Redhill and Ipswich are expanding...

  • Contact Centre Agent

    5 days ago

    Redhill, United Kingdom Blue Arrow Full time

    Contact Centre Agents - office based Redhill Full time £12.50 per hour Benefits for you: - WTW Star of the Quarter - Quarterly Team Events - On the spot reward scheme Key Responsibilities: - Forward on escalated calls in the correct manner - Maintain and develop knowledge of pension schemes - Provide support to the administration team - Answer the...

  • Contact Centre Agent

    2 weeks ago

    Redhill, United Kingdom Stellantis Financial Services Full time

    Are you passionate about delivering exceptional customer service and ready to be the voice of a leading automotive financial services provider? We’re looking for a **friendly, professional, and proactive Contact Centre Agent** to join our dynamic team in Redhill. This is a fantastic opportunity to make a real impact by helping customers with their queries...

  • Customer Service Agent

    2 weeks ago

    Redhill, United Kingdom Willis Towers Watson Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...