Medical Receptionist/administrator

3 days ago

Aylesbury, United Kingdom Waddesdon Surgery Full time

Welcome to our job listing, if you would like to work for a small, friendly and supportive team and are looking for a job that provides real satisfaction everyday then please read on.

We are currently looking for someone who can provide a high quality and responsive reception service to our patient population, ensuring that the reception runs efficiently and in accordance with the practice requirements.
- To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
- To answer telephones promptly ensuring that all in-coming lines are covered at all times.
- To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.
- To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.
- To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
- To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.
- To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
- To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
- To undertake any other duties as deemed appropriate by the Practice.

**Key Competencies and Skills**
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organise and monitor data efficiently
- planning and organising - able to multi-task, prioritise and schedule tasks and activities
- attention to detail - able to produce accurate and high quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards

Currently we are looking for someone to work 25 hours per week, Monday to Friday, but also ask that cover be provided for holiday and sickness where needed. Due to the changing nature of the business additional hours may be available in the future.

We have regular company events, a fantastic pension scheme and NHS discounts. Salary reviews.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
All patients are requested to wear face coverings whilst attending the surgery, we have regular cleaning activities in the practice to ensure compliance with our infection control polices.

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: REC1

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