Outpatient Booking Administrator Operator
1 week ago
We are looking to employ new members of our team based at Peterborough City Hospital.
You will work in the outpatient appointment booking office dealing with a large number of referrals received daily from a wide range of sources. There is a requirement to receive and make phone calls from patients and other sources within and out of the Trust.
The role involves a range of administrative duties from registering patients on to the Patient Administration System, scanning referral letters and managing new referrals through the National ERS system for a variety of specialities.
You will be required to have a calm and professional manner, and be able to work under pressure and prioritise your workload.
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Relocation allowance in line with the Trust policy
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
- Dealing with incoming and outgoing post
- Printing eReferral Alerts and Outpatient reports
- Filing and pulling of appointment letters and other items
- Scanning and photocopying
- Send fax correspondence as appropriate
- Updating Patient records on PAS from Data cleansing reports
- To assist with patient, secretary & ward requests for bookings / changes, ensuring they are dealt with on a daily basis working within specified and often tight deadlines.
- Update any patient information as necessary including GP details, addresses, mobile numbers, checking the NHS National Summary Care Record (SCR) for demographic and residency details.
- Update Trust IT systems e.g. E track, Somerset as required.
- Contact patients by phone agreeing a mutually agreeable appointment date/time taking into account National, Local and Trust targets, recording all offered appointments on to the PAS system.
- To process requests for Interpreters and/or Hospital transport services.
- To participate as a member of the team liaising with the public and hospital staff in all areas on a daily basis, ensuring a positive patient experience.
Participate in any initiatives within the Department to improve working practices.
For more information, please refer to the Job Description
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