Booking Administrator

To book appointments for Cardiology/Respiratory Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines.
- To monitor and maintain diagnostic waiting lists
- To provide administrative support for the Cardiac / Respiratory Investigations Department
- To support the smooth running of the main reception area in Cardiac / Respiratory Investigations Department (CID)
- To provide cover for the Lead Administrator as required

We are looking for a motivated and flexible Booking Administrator to contribute to the delivery of high quality care to our patients.

The Cardiac and Respiratory Investigations Department is a busy service, which books appointments for Cardiology/Respiratory Diagnostic tests and procedures undertaken within the department. You will be responsible for providing support to the Lead Administrator and arranging appointment dates in line with treatment plans, whilst balancing the need to adhere to National and local targets.

Data input skills would be advantageous. You will also have good communication skills and will be responsive to the needs of the service. You will be a point of contact for patients, specialty teams and other departments for all enquiries relating to patient appointments.

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
- NHS Pension Scheme:

- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- In-house physiotherapy Service;
- On-site canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

ADMINISTRATION
- To book appointments for Cardiology & Respiratory Diagnostic tests and Procedures undertaken within the department, adhering to both 6 week diagnostic and 18 week RTT guidelines.
- To cancel, rebook and rearrange appointments as directed.
- To respond to general enquiries to the department
- Register referrals onto department computer system in accordance with Trust and National Booked Admissions Programme procedures.
- Record and update patient data on Trust and department computer systems, ensuring that patient information is correct and kept up to date.
- To provide cover for the Cardiac / Respiratory investigations Reception as required.
- Utilise MEDWAY, Tomcat, Anglia Ice and NHS mail to provide an efficient service for patients, staff and visitors when required.
- To provide cover for the Lead Administrator in times of absence.
- Opening of post and appropriate distribution of correspondences
- Accurate filing of information

COMMUNICATION
- Deal with patients face to face and on the telephone, in a professional but helpful, friendly manner.
- Liaise with GP practices, Consultant Secretaries, Ward Clerks, Specialist nurses and any other professionals with relation to the Cardiac Investigations Department, distributing relevant paperwork where necessary.
- Respond promptly to urgent requests from wards/doctors by advising appropriate staff member.

TRAINING AND SERVICE DEVELOPMENT
- To support training and mentorship of new members of the administrative team.
- To attend computer training as required for Trust and department.
- To participate in identified training and service development as required.
- To adhere to any changes in procedures and support the implementation of new pathways/processes.
- In conjunction with the Lead Administrator ensure that services are developed. In liaison with the lead Administrator plan and organise workload ensuring deadlines are adhered to and duties satisfactorily performed.
- In the absence of the Lead Administrator attend forward planning meetings on behalf of the Cardiac Investigations Department.

OPERATIONAL
- A flexible approach to work to ensure adequate cover is in place during absence and peaks in workflow.
- To demonstrate the ability to be tactful, professional and diplomatic at all times.
- To adhere to appropriate dress code as per Trust Policy
- Ensure punctuality at all times
- Maintaining confidentiality concerning information about patients and staff within the organisation.
- Maintain and encourage good working relationships with all departments.

OTHER DUTIES
- Photocopying of information and distribution of copies to appropriate destinations.
- Filing
- Helping to monitor staff sickness, study leave and accolades as required.
- Ordering of stationery.
- Attending department meetings.
- Work within other areas of Cardiology when required