Clinic Administrator

Role: Clinic Administrator

Salary : £21,675 - £22,500 per annum (Pro Rata)

Contract: Permanent

Hours: Full Time and Part-time available

**Who are we?**

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
- Our Purpose is to make a positive difference to people’s lives
- Our Vision is to change lives through better sight and eye health
- Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

**What are we offering you?**
- A salary of £21,675 - £22,500 per annum (Pro Rata)
- A company bonus based on company performance and personal objectives
- 25 days annual leave plus bank holidays (Pro Rata)
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses and a free 24/7 well-being/counselling/advice service
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Excellent transport links
- Free on-site parking

**What will the role involve?**
- To make reminder calls/texts to NHS and Private patients before their appointment is due.
- To book patient appointments, ensuring that clinics are fully booked.
- To liaise with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise.
- Management of patient data; ensuring availability, required accuracy and confidentiality.
- Updating Newmedica’s electronic patient records following appointments and producing and providing letters to patients. Manage the data in Newmedica’s electronic patient records, adding, importing and archiving data to ensure that they are up to date.
- Responsible for preparation of all clinics and theatres for all locations.
- To be responsible for accurately inputting data onto relevant Electronic Medical Record (EMR) databases following surgery and to collate data for the purpose of clinical audit.
- To record and file clinical outcomes in patient records.
- Upkeep of all administrative duties including; filing, scanning, sending letters and other tasks of this genre
- To work closely with your Line Manager, Clinic Lead, Patient Administrator and Clinic Assistants to ensure the smooth flow of patient information between the administration team and the clinic.
- Maintain confidentiality in dealing with calls or visitors directly and ensuring to refer enquiries to the appropriate member of staff
- To undertake other ad-hoc administrative tasks as required to ensure the smooth running of the clinics
- To assist the Private Patient Co-ordinator in all administrative duties relating to private patients and the private pathway.
- To work closely with colleagues to ensure the smooth flow of patient information between the administration team and the clinical team.
- To act as a central point of contact for patients and relatives attending appointments.
- To act as the central point of contact for all telephone enquiries from clinic staff and administration staff, resolving or escalating issues as appropriate.
- To understand the opening and closing down procedures.
- To undertake other ad-hoc administrative task as required to ensure the smooth running of the clinics.
- To complete all clinical outcomes (virtual and face-to-face appointments), including and not limited to referrals to secondary care, emergency referrals, follow-up and discharges.
- Welcoming and signing in all visitors, issuing key passes when necessary.
- Arrange and book taxis if necessary.

**What skills and experience do I need for the role?**
- GCSE’s in at least Maths and English
- First class communication skills both verbal & written
- Excellent organisation skills and the ability to multi-task
- Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems
- Outstanding telephone manner
- Committed to delivery of consistently high standards of administration
- Self-starter with the ability to work on own initiative, as well as working well within a team.
- Enjoys the routine and rhythm of a process driven environment.
- Comfortable making a significant contribution in a small team.
- Able to balance working independently with appropriate escalation.
- Passion to deliver exceptional customer and patient services

**Would you like to know more?