Emergency Response Operator

**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.**

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

**_ Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?_**

**JOB TITLE: EMERGENCY RESPONSE OPERATOR**

**KEY RESPONSIBILITIES**:

- The provision of a 24hour monitoring, notification, and coordination of Emergency Response support service on behalf of Petrofac Training clients. This will include both offshore installations and onshore facilities.
- In addition, provision of 24-hour monitoring, notification and coordination of Industry Search and Rescue Helicopter (SARH) support on behalf of the Industry Participants as a Tasking Coordinator. This will include direct communications with the SARH crew, UK Rescue and any other parties deemed necessary in line with this service.
- Place of work will be either the Emergency Response Services Centre (ERSC) located at Marine House, Blaikies Quay, Aberdeen or at other ERSC locations as determined from time to time by line management.
- To provide immediate coordination of response and support to the site of an emergency incident in accordance with procedures.
- To liaise with appropriate Emergency Response Coordinating Agencies.
- To liaise with logístical and medical agencies in the provision of support to incident sites as required.
- To learn, understand and respond to the Petrofac Emergency Response Operating Procedures applicable to location of duty.
- To mobilise and provide information to Emergency Response Teams if required as part of the contract with the client.
- To accurately log all incident information, actions taken and mandatory reporting when instructed.
- To support Emergency Response Teams when mobilised to the Emergency Response Centre.
- To maintain the ERSC facility and equipment.
- To provide administrative and first line technical support and reports as required calling in external contractors as require.
- To maintain a clear understanding of job delivery requirements.
- Provide a 24/7/365 response to provide Tasking Co-ordinator (TASCO) duties as required by the Industry SARH Participants’.
- Monitor Industry SARH availability to optimise ability to meet with the Industry SARH Participants’ rescue performance and record associated data.
- Liaise with offshore and onshore emergency response teams and other parties, as appropriate, in an emergency involving the tasking of the SARH. Record and maintain a log of times, events, and decisions taken that can be requested by the Company and/or Industry SARH Participants.
- Participate in emergency response exercises with the Company and Industry SARH Participants’ installations as required.
- To participate in projects and working parties, and to carry out any other duties that may be outside the standard remit for personal development, or as may be reasonably required by the Company.
- To be responsible for personal and, if applicable, team compliance with Health and Safety, Security and Environmental Policies ensuring working practices minimise risk to self, work colleagues, clients, and the environment.
- To ensure that the activities required by the safety, security, environmental and quality management systems are delivered throughout the areas of responsibility of this role.
- To comply with all legal and statutory obligations applicable to this role.

**ESSENTIAL QUALIFICATIONS AND SKILLS**:

- To develop knowledge and understanding of the UK Oil and Gas industry.
- To demonstrate competent use of Telephony and IT systems.
- To demonstrate clear and accurate communication and interpersonal skills.
- To demonstrate ability to coordinate logístical support.
- To demonstrate a calm, confident, methodical approach when working under pressure and in accordance with procedures.
- To ensure that a professional image is projected to the customer through behaviour and attire.
- To demonstrate a good operational knowledge of Emergency Response and Crisis Management legislation and procedures.
- To demonstrate good knowledge and understanding of relevant ERC Operating Procedures.
- To demonstrate understanding of agencie