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Acute Floor Administrator
2 weeks ago
This role is a front line customer service position, where positive, caring and supportive interactions with patients are a priority. You will provide an efficient and effective administrative and reception service to the Emergency Ambulatory Care Unit, managing a regular intake of patients arriving into the department with a variety of medical and surgical issues.
You will excel in communication and inter-personal skills, interacting with tact, diplomacy and resilience as you manage the arrival of patients and relatives within the EAC unit.
The success of this role is dependent on the accuracy, organisation and timely response when investigating, inputting and managing patient information into a variety of systems, whereby patient care is effectively supported, income streams maximised and data quality at its’ optimal.
- Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.
- Liaise with various other departments within the hospital and outside, i.e., out-patient department, GPs, other hospitals, Police, Social Workers.
- Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement. Liaise with medical/nursing staff, porters, ambulance staff and the Police.
- To fully and flexibly participate in the Emergency Ambulatory Care Administration team rota providing a 7 day service from 07:30-20:30 to the unit and as necessary work across the Acute Floor providing support as directed.
- To proactively organise support services, e.g. transport, portering, social services, domestic, catering, interpreting services, etc. as directed by the nurse in charge,
- To schedule referral appointments or follow-up appointments for patients, including organising associated services including transport and porters.Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
- To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.
- To develop and maintain effective working relationships with clinical and managerial staff across the Trust.
- To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.
- To take clear and accurate messages and ensure prompt delivery to the appropriate person.
- To escalate to team leader issues which require intervention.
- Responsible for accurate data entry and processing on Careflow (PAS) and Symphony system and record case note movement on tracking system.
- Supervise new members of staff.
- Responsible for safe use of office machinery, i.e. computers, photocopiers, printers and phones.
- To ensure accurate and timely data collection and recording to maximise Trust income.
- To support the department team in identifying and implementing efficiency savings within the area.
- To advise the Private patients Office of any overseas patients to enable the Trust to invoice the patient and recoup costs.
