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Administrator

2 weeks ago

WestonsuperMare, United Kingdom LiveWest Full time

**About The Role**:
We are looking for an enthusiastic and detail-oriented Administrator to join our Day to Day Contractor Management team. In this role, you will provide essential administrative support to ensure the efficient operation of our contractor services. You will be a key player in organising works, liaising with contractors, and ensuring our customers receive timely and high-quality service and updates. You will be working in a reactive maintenance team and fast paced working environment.

**Key Responsibilities**:

- Organise works with day-to-day specialist contractors to achieve service delivery and performance targets.
- Communicate with customers about appointment slots, work duration, and any follow-up works required.
- Communicate with contractors regarding quality, compliance, and timeliness of their work.
- Facilitate accurate reporting of work progress and completions by contractors.
- Work alongside stakeholders and internal teams to coordinate complex repairs.
- Raise and allocate works to contractors using our purchase order, repairs, and finance systems in accordance with defined approval levels and Financial Regulations.

**Why Join LiveWest**:
This is a unique opportunity to be part of a team that is deeply committed to making a positive impact in our communities. At LiveWest, we prioritise customer focus, safety, continuous learning, and collaboration. As an Administrator, you will play a crucial role in ensuring efficient service delivery and supporting our mission to provide high-quality housing services. Our values of challenging convention, delivering together, and constantly seeking improvement create a dynamic and supportive work environment where your contributions are valued. By joining LiveWest, you will be part of an organisation that not only values your professional growth but also places our customers at the heart of everything we do.

This role is being offered on a full time, fixed term basis up to 30 June 2026. Hybrid working is available for this role, working 3-4 days per week in the office, depending on business need.
- Previous experience in an administrative role.
- Knowledge or experience in a social housing or contracting repair role (D).
- Understand KPIs and have experience in interpreting data to provide suitable outcomes.
- Great communicator with the ability to build rapport.
- Accurate record-keeping and computer skills.
- Confident in lone working and a good team player.
- Flexible approach to work and can work under pressure to meet deadlines.
- Resilient, adaptable, and have an open, friendly personality with the ability to maintain a positive attitude in challenging situations.

**Please note, we are unable to provide visa sponsorship for this role; therefore, applicants must have the right to work in the UK.**

**About The Company**:
**Our Reward and Benefits**:

- **Working Style**: Hybrid working with 3 - 4 days in the office to support your work/life balance.
- **Generous Annual Leave**: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- **Pension Contributions**:Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- **Health Benefits and Perks**:Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- **Learning and Development**:Invest in your future with ongoing personal and professional growth opportunities.
- **Family Support**: Policies designed to help you balance work and family life, including a new child payment.
- **Wellbeing Matters**: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- **Smarter Travel**: Save with our Cycle to Work and Car Benefit schemes.
- **Giving Back**: Up to four paid volunteering days a year to support our communities.

**About Us**:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

**Inclusion at LiveWest**:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, res