Receptionist Veterinary

**Job Overview**
We are seeking a full-time (40 hours/week) receptionist to join our independent cardiology referral team. This will be a mainly client facing role and will also include organising referral appointments plus dealing with insurance claims. The role will include delivery of an excellent, client-focused service to Cheshire Cardiology, visitors and employees.

Ideally, we would like a minimum of 2 years’ veterinary experience, either reception or nursing.

Salary up to £26,000 per annum full-time.

Holiday allowance 5 weeks plus bank holidays and birthday _pro rata_.

**Responsibilities**
- Greet clients and their pets with warmth and professionalism upon arrival.
- Schedule cardiology referral appointments and manage the clinic's calendar efficiently.
- Answer phone calls and respond to enquiries regarding services, treatments, and pet care.
- Maintain accurate patient records and manage billing processes.
- Assist in postage of medications, ensuring all samples are handled and priced correctly.
- Provide information for referring vets, pet owners and breeders regarding the referral process.
- Collaborate with veterinary staff to ensure seamless communication regarding patient care.
- Keep the reception area organised and tidy, creating a pleasant atmosphere for clients.

**Qualifications**
- Previous experience in a veterinary setting is highly desirable but not essential; a passion for animal care is crucial.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal communication skills, with a friendly and approachable demeanour.
- Familiarity with the veterinary referral industry is an advantage.
- Proficient in using Cloud-based computer systems for scheduling and record keeping.
- Ability to work well under pressure while maintaining attention to detail.

If you are enthusiastic about animal welfare and possess the skills necessary to thrive in this role, we would love to hear from you

Pay: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Veterinary Receptionist: 2 years (required)
- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 01/01/2025
Reference ID: Veterinary Receptionist
Expected start date: 03/03/2025