Veterinary Receptionist

**Veterinary Receptionist, Northwich Vets, Cheshire.**

An exciting opportunity has arisen for a dedicated and enthusiastic individual to join our front of house team here at Northwich vets. To help with our ever growing team, the role will need to suit a confident, caring and highly efficient person who can work in a fast-paced environment and enjoys communicating with clients and colleagues.

**Responsibilities of job include**:

- Greeting our clients and their pets, always maintaining a professional and compassionate approach.
- Happy in handling difficult conversations
- Using our practice management system to arrive patients and book appointments.
- Confidence in diary management.
- Answering a high volume of incoming telephone calls, being the first point of contact when dealing with stressed and/or upset clients, dealing with the issues in a timely and compassionate manner.
- Taking payments inhouse and over the telephone.
- Discussing healthcare plans and general enquiries throughout the day, allocating appropriately.
- Ensure waiting rooms are always maintained to a high standard of clinical cleanliness and kept inviting and fresh.
- Handling and dispensing medication (Once vet has dispensed with instructions) handing out to clients and answering any questions when needed.
- Welcoming and friendly manner.
- Ideally have veterinary background and/or dealings within veterinary environment
- Experience working front of house or in a similar role would be beneficial.
- Must be enthusiastic and self-motivated.
- Enjoys human interactions.
- Flexibility
- Strong communication skills with high ability to multi-task.
- IT literate.
- Works well in a team.
- Ability to work under pressure in a fast-paced environment.
- Positive personality.

If you share our passion for delivering outstanding pet care and first-class customer service and would like to join our team, we would love to hear from you.

**The role specifics are as follows**:

- Part time 30 hours +/- flexible over a number of days, plus one in 8 Saturdays, 8.30-12.30pm.
- Statutory holiday allowance (based on above hours) which increases with time of service.
- Competitive pay, experience dependent.
- Staff discounts.
- Company pension scheme.
- CPD encouraged.

**Job Type**: Part-time

Pay: From £12.50 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount

Ability to commute/relocate:

- Northwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Receptionist: 3 years (required)
- Customer Service: 3 years (required)
- reception: 3 years (required)

Work Location: In person