Receptionist / Office Clerk - Band 2 - Woodlands

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
An exciting opportunity has arisen for a Receptionist / Administrator to join our admin team based at the Woodlands in Ipswich.

Our shift pattern is 0600-1400 and 1400-2200 for Reception, and 0800-1600 for ward admin roles.

If you are a friendly, positive and well organised person that is interested in developing their current admin and reception skills whilst working in a fast paced environment and you are interested in an exciting challenge then this opportunity could be for you

This post requires a confident, level-headed individual who can be flexible, adaptable and can work on their own initiative as well as part of our team. Good communication and telephone skills are key to maintain our high level of service. Ideally, we are looking for someone who has administration experience including good typing skills and IT knowledge.

You will also work on our wards at the Woodlands providing admin support to our clinicians and full training for reception and administration work will be provided.

You must possess excellent time management skills, a positive approach and a friendly, helpful manner. You will need to be able to remain calm under pressure and to prioritise your workload.

**Main duties of the job**:
**Your main duties will include**:
Meet and Greet - You will be the the first person our patients, carers, family members and visiting professionals meet when arriving at Woodlands.

Answering the phone, taking messages, putting calls through or re-directing.

Managing diary room bookings.

Signing in and out security packs for staff.

Responsibility when fire alarms sound and other health and safety related procedures.

Accepting deliveries and directing post.

Attending MDT morning meetings, prepping for the meeting and live typing to update patient information.

Maintaining and updating electronic patient data.

Scanning, photocopying and displaying posters.

Supporting the wider admin within the unit.

Interacting with professionals, carers, and service users.

**Skills we are looking for include**
- Exceptional communication

Typing skills

Knowledge of Microsoft Packages

Confident in abilities

Personable

Willing to learn and adapt

Excellent time management

**Working for our organisation**:
We promote and adhere to the workplace values of NSFT.

Our busy team reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ‘living our values’ we will develop our Trust, our people, and continue to improve the quality of everything we do.

We provide an attractive and competitive package of benefits including generous holiday entitlement and compassionate sickness benefits, in addition to Staff Wellbeing services.

Benefits included with this role are:

- NHS pension
- A comprehensive in house & external training programmes
- career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ 2 Customer Service or equivalent qualification

**Desirable criteria**:

- Knowledge of Trust’s electronic records

**Experience**:
**Essential criteria**:

- Experience of working in a busy reception / office environment

**Knowledge**:
**Essential criteria**:

- Microsoft packages

**Other**:
**Essential criteria**:

- Able to travel independently
- EQ