Student Support Officer

Permanent position, 36.5 hours per week.

The Department of Statistics has a fantastic opportunity for a Student Support Officer to join our team and help us create a vibrant student experience. This is an exciting time to join the support team as we expand our team to accommodate increasing student numbers and implement departmental and university wide initiatives in the pursuit of service excellence.

You should be educated to at least A-level standard with excellent communication, administration and IT skills, and a strong customer service ethos. You will be a highly organised team player, and have the ability to juggle a varied and demanding workload, proactively working to deadlines. You will also need to have a head for figures and great attention to detail, as the role will involve processing student marks, upkeep of student records, as well as working to improve the student experience. (Some occasional weekend working may be required). As this role will assist the Programmes Manager with the maintenance of examination data, experience of using Excel functions and formulae would be considered beneficial.

You will be a professional, positive, polite individual with an enthusiasm for working with students. You will enjoy interacting with a wide variety of people and take pride in providing high quality front-line support. If you are passionate about education, committed, and would love to work in an exciting and diverse university environment - come and join us

Interview Date: TBC.

**JOB PURPOSE**

To develop and manage the administrative processes and systems related to the Department’s undergraduate and postgraduate taught programmes, thereby ensuring that an effective and supportive environment is provided to all students, staff and external contacts.

**DUTIES & RESPONSIBILITIES**

Role holders will assume an appropriate proportion of the responsibilities listed below and may specialise in certain tasks but will expected to flexibly assume responsibilities to meet the needs of the department and provide cover for absences.

**1. Student Administration**:

- Responsibility for the department’s support mechanisms for student induction and enrolment, including the preparation of materials, information packs and other published information for current and prospective students including those on Erasmus and other exchange programmes.
- Maintenance of efficient and accurate office procedures including the setting up, maintaining and archiving of student data in both physical and digital files.
- Responsibility for the set-up of registers and monitoring points and the recording of attendance monitoring data. This includes establishing monitoring points, submission of attendance monitoring reports to Student Records, providing supporting evidence of monitoring points for internal and external audit purposes and following up on missed monitoring points in collaboration with the Senior Tutor.
- Co-ordinating the allocation of dissertation projects including provision of information to staff and students, maintaining the forms for making choices and communicating allocations to staff and students.
- Managing the allocation of reference writers and providing information to support reference writing.

**2. Student Support**:

- Managing and maintaining arrangements for students with special needs, identification and management of arrangements for students who have serious medical and/or personal problems, referring to students to other parties as required.
- Responsibility for recording outcomes for mitigating circumstances claims, communicating with students, organising panels and referring cases to the Senior Tutor as needed.
- Monitoring student engagement and progress and raising any concerns with the relevant member of administrative or academic staff.
- Contributing to student handbooks, newsletters and FAQs and archiving of communications.

**3. Examinations and Assessment**:

- Responsibility for setting up and providing information for the submission of assessed work (online or physical), enabling the accurate recording of assignment marks, and the distribution of feedback to the students.
- Maintaining and communicating information about deadlines and departmental procedures for assessed work to markers.
- Keeping accurate records of individual assessment activities including extensions, waivers, penalties, turnaround times and outcomes of academic conduct investigations.
- Co-ordinating accurate, user-friendly and timely documentation for markers, moderators, external examiners and exam boards.
- Maintaining and preparing mitigating circumstances information including recording, categorisation and presentation of such circumstances to relevant exam boards and panels.
- Supporting examination boards in organising meetings, preparing and distributing documentation, writing minutes and recording outcomes.
- Co-ordinating the appointment of staff and PhD students to invigilator roles.

**4. Cours