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Dispatcher

2 weeks ago

Norwich, United Kingdom Dyno ROD Full time

Dyno, Norfolk and Suffolk are the leading Plumbing & drainage services company in East Anglia, providing a 24 hour service to our clients since 1974.

We are currently seeking an enthusiastic, driven individual who is a good communicator to join our team based out of our office in Rackheath, Norwich.

**Duties and Responsibilities**:

- As a Customer Service Advisor, you will be the first point-of-contact for all telephone enquiries.
- You will provide a high-quality service to our customers, handling inbound & outbound calls and undertaking a range of processing tasks.
- You will be responsible for digital and admin-based tasks and for booking jobs onto our Microsoft CRM planning system.
- When required, you will take ownership of customer problems, solving them at first point-of
- contact and then escalating when required.
- You will be responsible for liaising with our dispatch team and assisting with the coordination of a team of field-based service engineers to ensure work is correctly allocated to them and completed within the required timescales.
- You may also assist engineers with any daily operational challenges to ensure they are able to complete their jobs successfully.
- In addition you will undertake a variety of administration duties to allow the daily operations to run smoothly.
- You will handle customer data ethically and with discretion.

**Key Skills**:

- Cheerful and outgoing disposition
- Excellent telephone manner
- Strong customer service focus
- Positive and flexible attitude that focuses on solutions
- Ability to manage customers’ expectations on all levels
- Ability to react quickly to daily operational challenges
- Excellent IT skills (MS Word, Excel)

**Salary**: £20,000.00-£23,000.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person