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Quality Manager

3 weeks ago

Crewe, United Kingdom Unipart Rail Full time

We are looking for a Quality Manager to join our Manufacturing team at our Crewe Service Centre Site. Reporting into the Head of Operations and managing a small team of Quality Engineers you will provide leadership regarding manufacturing quality to ensure that products and services meet the quality standards required to minimize quality costs and maximize customer satisfaction, whilst ensuring that procedures and processes are adhered to.

You will be responsible for the management, implementation, operation, monitoring and review of the Quality Management System in accordance with business and customer needs, ISO 9001 and any other relevant standards. The role has responsibility for managing 3 Quality Engineers including allocation of responsibilities, training and professional development.

**Duties & Key Responsibilities**

**Manufacturing Quality**:

- Drive proactive quality assurance implementation across all functions of the business.
- Define, implement and produce relevant KPI's to determine current quality performance and non-quality costs.
- Lead the resolution of customer complaints, including Technical Investigation reports, 8D reports, containment and corrective action.
- Oversee and support the Quality Engineers with the analysis of product conformity and non-conformance data (minor/major rework, scrap, customer complaints etc.) to identify quality improvements through quality inspection and/or production processes.
- Oversee the management of the warranty process

**QMS**:

- Responsible for maintaining and continually improving the QMS to the current BS EN ISO 9001 standard and any other applicable standard.
- Introduce new systems, policies and procedures where appropriate.
- Conduct internal and external audits i.e. of Suppliers, to ISO9001 or other relevant standards/requirements, where required.
- Host external audits performed by customers and other external bodies.
- Support managers and employees in relation to quality processes and standards through briefings, training and instruction.

**Experience & Proven Ability Required**
- Previous experience in a high quality manufacturing environment
- Demonstrable experience of defining and maintaining an ISO9001 QMS
- Working knowledge of modern quality assurance tools and techniques
- Excellent people management and influencing skills
- Self motivated and able to work unsupervised in a high activity environment
- Pragmatic approach to problem solving
- Experience leading a small team

**Benefits**
- Competitive salary
- Pension and death in service provisions for employees in pension scheme
- 25 Days Hols (plus Bank Holidays)
- Employee Assistance Programme (EAP)
- Health and Wellbeing Initiatives
- Employee offers and discounts from various retailers
- Cycle to work scheme, recognition events and rewards
- Free car parking

**Unipart Rail - Who are we?**

We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. Our focus on Technology in our products, services and solutions places us at the forefront of industry 4.0 and in our Technology & Product Solutions and Supply Chain Solutions, delivering value for our customers.

Unipart Rail is part of the Unipart Group, one of Europe's leading independent logistics' companies that employs more than 8,000 employees worldwide and has an annual turnover of more than £800 million.

As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world class status in employee engagement.

**Location**: Crewe
**Contract Type**: Full time, Permanent
**Salary**: Competitive

**Benefits**: 25 days holiday + statutory Bank Holidays, DC pension scheme, cycle to work scheme, Life Assurance, Employee Assistance Programme

You may have experience of the following: Quality Manager, QA Manager, Quality Standards, Manufacturing Manager, Head of Quality, Production Manager, Auditing, Audit Manager, Quality Assurance Manager, etc.

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