Receptionist

**The Dental House is looking for a part time receptionist to join our team**

Our goal is to offer each and every patient an experience that exceeds his or her expectations - combining excellent clinical skills and outstanding customer service, in an atmosphere that is warm, friendly and relaxed. No experience is required for this role, as full training will be given.

**Working week**

Tuesday 08.15-17.15

Thursday 08.45-18.15

Friday 08.15-13.15

Flexibility to work Monday & Wednesdays to cover holidays and sickness

21.5 hours per week

Permanent position will be offered after successfully completing 3 months probation

Rate of pay will be discussed during the interview.

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental

**Employment duties**
- Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies
- Establish and maintain productive working relationships with all members of the dental team
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

**Key tasks**
- Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Keep patients informed of any delays
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist hygienist and therapist.
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Maintain the patient records to ensure they are completed correctly before filing them securely Follow computer procedures to ensure that patient records are properly maintained
- Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Keep the office, patient’s toilet and reception area tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Assist throughout the practice and perform such other tasks as reasonably requested by the principal
- Attend all practice meetings as requested

**About the employer**

Mr I W Rogerson & Mr R A Hardy

**Job Types**: Part-time, Permanent

Expected hours: 21.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Worksop: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person