Customer Experience Assistant

2 weeks ago

Carlisle, United Kingdom Castles and Coasts Housing Association Full time

**Customer Experience Assistant**
- **Carlisle, Newcastle or Workington**:

- **36.25 hours per week (will consider job share)**:

- **Permanent**:

- **£24,929 - £27,260 (FTE based on 36.25 hours per week) + benefits package**

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,929 - £27,260 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.

As a Customer Experience Assistant, you’ll play a key role in the administration of our complaints process, deliver upon recommendations made by our involved residents and manage continual service feedback responses from residents.

If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

**Interviews to be held via Teams: Wednesday 6th & Friday 8th August 2025**

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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