Parts Advisor
2 weeks ago
**Parts Advisor**
**Who we are and our values**
The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration. Just recently, we have increased our standard annual leave entitlement with the opportunity to acquire more to those who are loyal to their employment with The Donalds Group.
**What we are looking for**
Donalds Mazda in Bury St Edmunds are looking for a Parts Advisor to join our team. This is a fantastic opportunity to work with our brand partner. The successful applicant will have at previous retail experience, have exceptional communication skills and be well organised.
Reporting to the Aftersales Manager/Parts Manager, you will:
- Comply with manufacturer standards to help the dealership and department meet required KPI’s, and targets
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Stock Control
- Be proactive of opportunities to upsell.
**Salary**: £26,000 to £27,000 per annum plus bonus
**Work Pattern**: Monday to Friday
**Benefits**
- 25 days holiday, increasing to 28 after three years’ service
- Staff discount on all marques within the wider group (Mazda, Volvo, Kia, MG, BMW, Mini, Harley-Davidson)
- Accredited training with Mazda UK and Kia UK
- Onsite parking
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