Receptionist
2 weeks ago
Role summary Set up OPD clinics daily. Provide reception cover for OPD clinics. Book outpatient appointments. Deal with telephone queries.
Calculate & authorise patient travel expenses. Key responsibilities Collect case notes from the Medical Records Department and organise the OPD department reception desk for the current days clinics. Follow H&S guidelines for moving and handling of loads. Provide reception cover for outpatient clinics.
Check and update patient details to ensure data quality is maintained. Book follow-up appointments using the PAS scheduling system. Ensure all appointment outcomes are completed and all clinics are reconciled. Record DNAs as necessary.
Calculate, validate and authorise patient entitlement to travel expenses following Trust policy and populate the database. Process all enquiries for information/case notes both face to face and on the telephone using the PAS system, ensuring confidentiality, Caldicott and data protection guidelines are followed. Liaise with County ambulance control centres to process patient ambulance transport bookings. Provide cover for colleagues in the event of sickness and holidays.
Liaise with colleagues, secretariat, ward staff and other departments as necessary to provide a courteous and efficient ward clerk service.
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