Trainee Service Operative

2 days ago

Carlisle, United Kingdom Medstrom Ltd Full time

**Trainee Service Operative**
Carlisle (providing support to Carlisle and Cumbria Hospitals)
Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland. We are a manufacturer of specialist hospital beds and manage over 25% of theUK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure thatemployees are able to succeed.
We are now looking for a Trainee Service Operative to join us and help provide high-quality medical products to customers within Carlisle.
**The Benefits**:

- Salary of £20,000 per annum
- On-call and call-out payments
- Pension
- Reward and recognition programme
- Develop your career with a family-oriented business
- 30 days’ holiday including bank holidays
This is the ideal role for a confident individual with a great customer focus to embark upon a rewarding career with a growing business.
Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.
At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, as well as learning and development opportunities, to ensure our employees are able to succeed. So, if you havethe right attitude and the drive to provide a high-quality service, then we want to hear from you.
**The Role**:
As a Trainee Service Operative, you’ll be tasked with delivering an effective and timely maintenance service to customers.
Specifically, you will undertake repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.
Dealing with customers based throughout Carlisle and Cumbria, you will:

- Maintain stock and parts inventory
- Implement product modifications
- Deliver and install clean, ready-to-use products
- Collect dirty products
- Clean, test and repair products
- Complete records of safety testing
- Provide demonstrations and basic training to caregivers
As part of your role, you will be required to take part in an on-call rota.
**About You**:
To join us as a Trainee Service Operative, you will need:

- Excellent customer service skills
- Basic knowledge of hygiene, health and safety rules
- A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided
- A DBS check (which the company will conduct)
- A proactive, ‘can-do’ attitude
Experience in a customer-facing role or a driving role would also be an advantage.
Working hours are 37.5 per week which could possibly include different shifts and weekend days, as dictated by business and customer needs
We’re eager to hear from you if you’ve worked as, or would like to become an, Electrical Technician, Mechanical Technician, Service Technician, Field Service Technician, Maintenance Technician or Maintenance Operative.
As we are a provider of services to the NHS and work closely with our partners, we have well established and stringent infection prevention procedures in place and, in addition, we have strict Covid-19 protocols in place to protect our colleagues and visitorswhich must be adhered to.

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