Customer Service Coordinator
1 week ago
Our Client, a well-established **gas service provider** are looking for an experienced **Customer Service Coordinator / Metering Coordinator**with exceptional communication and strong administration skills to join their fast paced team.
Starting salary up to **£25,000** depending on experience. **Hybrid working.**
- Liaise with gas suppliers, service providers and customers, ensuring an excellent level of service is provided.
- Handle incoming work requests and queries.
- Manage metering requests for new installs, upgrades, downgrades, exchanges and removals.
- Keep customers and computer system updated with appointments.
- Manage and maintain all job updates.
- Produce job packs.
- Liaise with quotations team to ensure all quotations are responded to and raised within agreed timeframes.
- Process customer orders.
- Undertake regular desktop auditing of service provider work, highlighting and reporting any issues.
- Raise purchase orders.
- Accurately collate documentation for metering work.
- Work in a fast paced environment.
- Engage with meter manufacturers, placing orders as required.
- Pursue feedback on issued quotations.
- Generate and issue H&S RAMS for metering works to be carried out.
- Produce reports.
- Build and maintain working relationships with service providers and customers.
- Undertake administrative duties as required.
- Experience in a customer service related role.
- Experience within the gas industry would be advantageous but not essential.
- Excellent IT skills to include Microsoft Excel, Word and Outlook.
- Strong administration skills.
- Excellent time management with good organisational skills.
- An ability to work under pressure and to tight deadlines.
- Good attention to detail.
- Good customer focus with a desire to resolve issues and ensure customers are satisfied.
**Benefits to include:
- **
- Competitive starting salary of **£20,000 - £25,000**depending on experience.
- **Hybrid working - 3 days from office, 2 days from home**.
- Full training provided.
- Pension scheme.
- Health care cash scheme.
- Holiday entitlement**:20 days in year, increasing by 1 day for every years’ service up to 25 days (plus bank holidays.)**:
- **Opportunity to buy 5 days extra holiday per year if desired.**:
- Working hours: 35 hours per week
- 9am - 5pm Monday to Friday.
- Free parking.
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