Customer Service Coordinator

2 weeks ago

Birmingham, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Contract Type**: Permanent
**Hours**: 40 hours per week
**Shift Pattern**: 4 nights, 4 off, 4 days, 4 off
**Salary**: £21,500
**Location**: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

In your new role as a Customer Service Coordinator, you will ensure you are dealing with all customer contacts in a professional manner, taking ownership to ensure an effective and timely resolution, while supporting any complaints when issues arise. Meeting all agreed SLAs, and accurately recording all jobs (raise, assign, progress and complete) within the Helpdesk system accordingly. You will be required to report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations.

**What you'll get in return**:
In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.

**Qualifications**

In order to be successful in this role you will need have the ability to communicate and read basic English, previous experience of working within a customer service environment and have a flexible approach to the role.You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

**Additional Information**

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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