Sales Support Specialist

**Company Overview**

Catalyst Computers Systems Ltd supply a dealer management system aimed primarily at the motorcycle, caravan and agricultural industries.

We help Dealers manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives.

**Job Overview**

Office based resource for the sales team. Owning the administrative tasks, providing assistance and proactively contributing to the sales achieved by the sales team.

**Key Responsibilities**
- Monitor the whereabouts of sales team members ensuring the team are safe and well. Resolving or escalating any issues where necessary.
- Maintain an acceptable sales response time by helping the sales team to feedback to customers and prospects promptly.
- Handle all inbound sales calls, collect information, record details, take sales orders, proactive sales calls, follow up calls to customers.
- Responsible for producing sales reports: Daily Margin report, monthly sales reports, quarterly reporting and other ad hoc reports as requested.
- Responsible for CRM system updates, reflect the status of sales interactions with customers and follow up any overdue activities. Collate data from CRM and account managers related to campaigns.
- Responsible for Sales administrative tasks; quotations, contracts, order processing, data entry, calculating ongoing licence fees for quotes. Setting quotations to firm orders on contract confirmation. Raising and checking contracts prior to issue to customers and prospects.
- Maximise sales opportunities and support the efficiency of the department by handling some sales orders personally.
- Responsible for resolving basic sales enquiries without referral by making our customers feel valued and in safe hands by ensuring that sales enquiries are responded to promptly and efficiently.
- Build and strong relationships to understand the customer requirements and conduct basic sales.
- Work with other departments and build sustainable relationships through open communication.
- Maximise our recurring revenue by ensuring that maintenance fees are accurately applied to quotations and contracts where applicable.
- Maintain the customer database regularly.
- Produce and maintain internal sales documents and files.
- Deal with enquiries efficiently with the ability to see the customers perspective as well as understanding the commercial elements of our business.
- Contribute ideas during sales meetings.
- Occasionally visit customers along with the Account Manager to build stronger relations and gain a deeper understanding of the customers business and requirements.
- Provide cover for admin staff in other departments as required
- Become involved in ad-hoc tasks as required.

**Qualifications Required**

**Desirable** - A level or equivalent

Experience and Skills Required

**Essential - **Experience within a dynamic, fast-paced organisation

**Essential - **An administrative background in a sales environment

**Essential - **Strong attention to detail

**Essential - **Proficient at researching information

**Essential - **Ability to prioritise and manage workload

**Essential - **Excellent reading, writing and oral proficiency in the English language

**Essential - **Excellent organisational, administrative and numeracy skills

**Essential - **Ability to collate figures and build regular sales reports

**Essential - **Competent computer skills including Adobe Acrobat and Microsoft Office (Word, Excel, PowerPoint, Outlook)

**Essential - **Basic business process knowledge of Sales, Marketing and Customer Service.

**Desirable -** Previous experience within a software company is an asset

**Desirable -** Experience with Great Plains accounting software is an asset

**Desirable -** Experience with CRM systems is an asset

**Desirable -** Knowledge of hardware (PCs, Servers) and software systems and how they work

**Suitable for someone who**

Is confident and has a charismatic personality with a customer focused approach to work. Strong sense of ownership, initiative and accountability for work. Works effectively on their own initiative and can engage with others and influence them effectively to deliver what is required. Strong attention to detail. Good communicator both verbally and in writing.

**Competencies**

**Communication - **Can youeffectively communicate with people at all levels both internally and externally

**Effective - **Can you work both independently and collaboratively to achieve my goals

**Precise - **Are you accurate in my communication and exact in my delivery

**Tenacious - **Can youensure that all tasks on a project are seen through to completion

**Credible - **Do youknow what you're talking about and can back this up with evidence

**Positive - **Can youconvey an optimistic and confident approach to situations

**Interested - **Do youwant to learn more about what I and the company does

**Committed -** Do you do what y