Medical Administrator/secretary

2 weeks ago


Nottingham, United Kingdom High Green Medical Practice Full time

The role of the Medical Administrator & Secretary is to provide a high quality, professional secretarial and administrative support to the Practice. Part of your role will be to assist and direct patient in accessing the appropriate service or healthcare in a courteous, efficient, and effective manner both in person and on the telephone Job responsibilities: 1.Secretarial Coding NHS referrals Private patient referrals Choose & Book referrals Insurances & non-NHS work, to include informing patients of charges Patient enquiries regarding non-NHS work and referrals. Audio typing Management of Lexacom Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning 2. Administrative & Reception To support the Management Team with the necessary admin and clerical duties in relation to your role upon request The duties and responsibilities to be undertaken by members of the Practice reception/administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels Opening up/locking-up of Practice premises and maintaining security in accordance with practice protocols. Deal with general telephone enquiries from patients and general public. Register new patients. Processing and distributing incoming (and outgoing) mail.

Filing and retrieving paper notes. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ordering, re-ordering and monitoring of stationery and other supplies. Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy.

3. Appointments Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Taking messages and passing on information to relevant team members. Using your own judgement and communication skills, ensure that patients with no prior appointment, but who need an urgent consultation, are seen in a logical and non-disruptive manner.

Carry out general practice administration, maintaining accurate records of patients, and operating a computerised database. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.



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