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Customer Service Claims Handler

2 weeks ago

York, United Kingdom NFU Mutual Full time

**Customer Service Claims Handler - NFU Mutual**:

- £19,220 to £25,000 + up to 10% bonus + benefits
- Full training provided
- Multiple positions available
- Flexible home-working options after probation

**About the role**:
As a Customer Service Claims Handler in our York office, you’ll be part of a large team that manages our customers property insurance enquiries, from initial claim through to settlement.

We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, you will be able to work from the comfort of your own home for up to 80% of the time once you're up to speed.

At NFU Mutual we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding.

To help you become the best you can be, we provide comprehensive training in your first three months. When the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey. Your line manager will also support you to build a personal development plan which you can expect to have conversations about all year round.

You’ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, free tea and coffee, and a weekly delivery of fresh fruit. Easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities.

We’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations.

**About you**:
Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally:

- Have a passion for customer service and proven experience in a customer-facing role
- Be an empathetic, supportive communicator who listens and responds to customer’s needs
- Continually adapt your approach and easily multi-task in a fast-paced environment

**Benefits and rewards**:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

- Annual pay review
- 25 days annual leave + bank holidays + buy more holidays if you love to travel
- Health and Wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme
- Contributory pension scheme, up to 20%, including your 8% contribution
- Access to savings at High Street brands
- Unlimited access to £500 Refer a Friend bonus scheme
- Opportunity for funded Chartered Insurance Institute learning and professional development
- Employee discounts on a range of NFU Mutual Insurance products

**Working at NFU Mutual**:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

**York**:
Zenith House
Clifton Park Avenue
Shipton Road
York
YO30 5PB

Visit the York office

**Vacancy managed by**:
Jo Dixon