Receptionist/ Ciient Support Assistant

Role: Receptionist / Client Support Assistant

Reporting to: Centre Operations Manager

Location: Stevenage

Contract: Full Time

Hours: Monday - Friday, 37.5 hours per week

**Salary**: £24,258 per annum (pro-rated for part-time staff)

**Who are we and what do we do?**

At Wenta, we’re all about making a difference to the business community. Our centres offer so much more than just spaces. They’re places that bring opportunity to the local community in so many ways.

**A bit more about us**:
Wenta is one of England’s largest enterprise agencies that has been helping people to start-up, maintain and grow their own business since 1983. Yep, that’s quite some time Our business centres offer flexible and affordable workspaces for business owners to grow and prosper, along with a warm and thriving community that cares.

From King Charles III (formerly known as The Prince of Wales) to Anthony Joshua, Wenta has been championed, utilised and visited by a whole heap of people you will have heard of already across the nation.

With that said, we’re still very much the ‘best kept secret’ when it comes to our business support with the majority of our clients coming to us through word of mouth. We have helped over 83,000 people to start, run or grow their own business, through our impartial, free and trusted business advice and skills training. Our centre workspaces are the backbone of our social enterprise support services. We own and operate business centres and flexible workspace across Hertfordshire and North London. Income growth across our centres enables us to reach and support even more people to turn their business ideas into a reality. This positively changes and impacts lives, families and opportunities.

Our mission is to provide inclusive support for everyone to start and run a successful greener business.

Our passionate team is experience, impartial and independent with no shareholders.

**The ‘Wow’ about the Role**:
The successful person for this role will be proactively supporting the Stevenage centre, supporting clients and the Centre Operations Manager in ensuring the smooth running of the centre

**Key Purpose of Role**

The purpose of this role is to be the main Receptionist/Client Support Assistant at our Stevenage Centre, with the opportunity to gain experience in client acquisition and retention.

**Key Responsibilities**

On a day-to-day basis, you will manage the general running of the business centre. That’s everything from front of house, client and community engagement events, to conducting viewings of the centre.

**Key Responsibilities**
- First point of contact for internal and external clients
- Receptionist duties including but not limited to:

- Answering calls and taking messages where required
- Ensuring visitors sign in/out
- Manage distribution of card passes / fobs
- Manage distribution of car park permits
- Organising incoming and outgoing posts/parcels
- Updating and maintaining CRM system (MS Dynamics 365)
- Meeting room Bookings preparing and maintaining the meeting room ensuring catering, equipment etc are organised effectively
- Virtual Clients
- Managing the end to end virtual office client journey
- Support the growth of virtual office client base
- Completing administrative tasks as directed by Centre Manager or Operations Manager.

**Client Acquisition**
- To update and control enquiries within the first hour of contact
- To Maximise revenue by upselling products across the centre
- To work with the Sales Lead and Digital, Communications and Marketing team to develop marketing and sales campaigns that promote the centre and its services

To meet and maintain all standard of quality as required contractually by Wenta and as stated in the Wenta Client Charter.

To proactively promote our Wenta Net Zero support service to all clients, with a goal to reduce our carbon footprint and support businesses in their sustainable goals through our subsidised service.

Every Wenta team member will be able to become Action Zero Accredited as part of Wenta’s commitment to our Net Zero goals.

The list above is not exhaustive and you may, on occasions, be required to carry out other duties which are not listed above as and when requested by your Line Manager.

**Job Types**: Full-time, Permanent

Pay: £12.44 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Transport links

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: R&CSBTC01/2024