Technical Support Engineer
1 day ago
**Technical Support Engineer required for my Reading based client for a permanent role paying £20-25k** Hours at 8-5pm or 9-6pm Monday to Friday with 1 in 4 Saturday to provide remote support (rarely called) and for this you get ½ day off the following Friday.
This is an office based role with some flexibility. You will need driving license as rare client visits may be required.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve system issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
**Responsibilities**
You will be required to provide IT Support to an external client base where you will diagnose and troubleshoot software and hardware problems and assist with any IT related issue.
This will include resolving network issues, configuring operating systems and using remote support tools, to provide immediate support where needed.
**Skills Required**:
- Hands-on experience with Windows environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- A passion for technology
- Full, clean UK Driving licence - REQUIRED
Desirable
- Basic understanding of DNS, DHCP and IP.
- BS degree in Information Technology, Computer Science or relevant field
- Certification in Microsoft, or similar technologies is a plus
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