Customer Support Administrator

6 days ago

WaltononThames, United Kingdom Bigmore Benefits Full time

**Customer Support Administrator**

**Walton-on-Thames, England, United Kingdom**

**Hybrid - Remote/3 days in the office (Walton-on-Thames), 2 days remote**

**Who are Bigmore Benefits**

Bigmore Benefits, part of Bigmore Associates, offer a wide range of Employee Benefits and Engagement support to small-medium businesses. Our mission is to help SMEs strengthen their culture through engaged and motivated employees and we do that with a team of specialist consultants who are experts in their field.

A fantastic opportunity has arisen for a hardworking, customer focused individual to join our Company as a Customer Support Administrator.

**The Role and The Responsibilities**:

- Supporting the Administration and Sales teams
- Answering telephone queries and returning calls promptly (Client SLA’s)
- Maintaining and updating our client database
- Interacting with colleagues, clients and providers developing and managing successful relationships
- Working within existing structures and procedures, recommending changes to improve the service and performance levels of the company
- Developing new business and maintain existing business
- Attending regular training as required (required by the Employer)
- Helping with campaigns
- Client relationship building

**Requirements**:

- Common sense
- A bright, positive personality
- Excellent communication skills, both verbally and written
- Strong administration skills, with good knowledge of Microsoft packages
- Ability to work independently and use own initiative as well as being able to work as part of the team
- Excellent task and diary management skills

**Working environment & Culture**

This is a full-time hybrid position, working in our office in Walton-on-Thames 3 days per week (2 days at home) 8:30am until 5pm.

We are dedicated to creating an environment where employees thrive. This is a great opportunity to join our established company. Our approach to clients is embodied in our Core Values and the people that we employ.

We offer a friendly working environment with
- Starting salary of £25k per annum plus bonus structure
- 25 days holiday per annum
- Excellent benefit package including Life Assurance, Income Protection Insurance, Employee Assistance Program and Private Medical Insurance
- Generous contributory pension scheme
- Excellent career development opportunities

We fully support ongoing study and longer-term career progression and there are significant opportunities to grow with the business.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Walton-on-Thames KT12 1AF

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