Benefits Administrator

2 days ago

Bromley, United Kingdom Excelcare - Castlebar Healthcare Ltd 1 Full time

**Benefits Administrator - 25k - 29k Bromley, Kent**

Dinardo Supports provide supported accommodation for a range of client groups who present with low to high mental health needs throughout South London covering Catford, Lewisham, Peckham and Norwood.

Dinardo Supports are looking for a highly efficient Benefits Administrator to join the Welfare Benefits Team who are based at our Head Office in Bromley, Kent at an exciting time of expansion. You will form part of a team who contribute towards offering continual improvements to ensure the quality of care our residents receive is paramount to everything we do.

**About the role**:

- To support our residents to obtain and maintain Benefits for which they are eligible.
- Collaborate with the residents and their allocated Support Team to ensure they understand Benefits, have access to a bank account and general guidance on debts, overpayments, or deductions they may incur.
- Assist with budgeting of finances as required to ensure best outcomes for each person we support for the residents to operate as independently as possible.
- Create and distribute invoices to parties involved e.g. Local authorities, NHS, the residents if money is due for specific services provided.
- Liaise with external agencies via telephone as required.
- Update and maintain accurate financial information on each resident.
- Provide updates and reports as required.
- All administration that is required to assist in the Financial Management of the Supported Accommodation Units.
- To become proficient and familiar in all aspects of the Information Management System (Compliance System) and record Invoices raised and ensure invoices are signed by the resident and a repayment plan is in place.
- To become familiar with Dinardo Supports’ policies and procedures relating to the Welfare Benefits team and ensure staff teams within the units are supported in accessing these as required.
- To operate within the administrative function of Dinardos Supports with accuracy, efficiency, and professionalism.

**About You**:

- Previous experience as a Benefits Administrator is desired
- Professional telephone manner
- Previous experience in a Finance Administration role including bookkeeping
- Strong administration skills with accuracy in recording and reporting
- To keep professional confidentiality. To be aware of the provisions of the Data Protection Act and to ensure compliance.
- Good level of IT skills including Microsoft Office, Word and Excel
- Have acquired knowledge of supported housing and benefits service
- Understanding of vulnerable groups of people with empathy and sensitivity
- Car driver - with access to own car (Expenses will be paid)

**Benefits**:

- 25 Days holiday including Bank holidays
- DBS Certificate paid by Excelcare
- Contributory Pension Scheme
- Annual Salary Review
- Comprehensive Induction Programme

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