Customer Service Executive

5 days ago

Newbridge, United Kingdom Bidfood Full time

Bidfood Scotland are a leading wholesale food distributor covering the whole of Scotland consisting of four depots; Edinburgh, Inverness, Larbert and Oban. We pride ourselves on our close relationships with local suppliers and our ability to offer the best of Scotland’s larder to our customers. Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a “one stop shop” to our customer base throughout Scotland, including the Highlands and Islands. Larbert is our hospitality hub that hosts Scotland’s customer experience centre that we use to help grow £14bn food and drink sector.

**This is a Full Time fixed term contract for 9/10 months depending on start date to cover maternity leave. 40 hours per week Monday to Friday between the hours of 8am and 5pm. Shifts will be on a rota basis of 8am - 4.30 pm, 8.30am to 5pm.**

**Responsibilities of role**:

- Responding to Incoming/Outgoing Calls.
- Creating call logs on discrepancies/enquiries.
- Follow up resolution to customer.
- Ability to identify continuous or ongoing issues.

**About you**

You will be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail, communication and organisation will be excellent, backed up with strong IT, analytical and finance skills. Ideally, you will have previous experience in a customer service role, be a team player and have the ability to perform to the highest standard whilst working under pressure.

Success in this role will utilise all your influence and impact with colleague’s right across the depot, to ensure a shared commitment to the highest standards of customer service.

If this is you, we look forward to hearing from you.

**Job Type**: Temporary contract
Contract length: 9 months

**Salary**: £22,048.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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