Customer Service and Client Services Support

2 weeks ago

Newbridge, United Kingdom Search Consultancy Full time

Customer and Client Service Support - Hybrid
Salary £25,000
Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you?
This global client is a market leader, we offer an opportunity to springboard your career with a competitive salary of £25,000. You will also receive direct one to one training and lots of opportunity to grow. As a customer service representative you will joina highly motivated team with a desire to deliver an service second to none. You will be expected to effectively and efficiently manage the end to end customer journey and ensure the all elements of the process are covered.
Duties and Responsibilities:
Help manage current customer accounts.
Handle inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Provide exceptional customer service to customers and carriers.
Solve customer and carrier problems and help resolve issues.
Provide shipment quotes for customers and set up shipments as required by customers.
Excellent multitasking skills within their work space as well as computer software programs.
Be a professional representative of our company that other employees look up to.

Job Requirements:
High quality written and verbal communication skills
Ability to adapt to changes in the work environment
Accurate and able to produce quality work
Dependability
Problem solver
Ability to work in teams and open to others views
Show respect toward others with cultural differences
Quality decision making

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