Customer Accounts Officer

7 days ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

An exciting opportunity has arisen to join the Direct Payment team which is being expanded as part of an ongoing improvement plan for Direct Payments at Sheffield City Council. We have 2 permanent positions available.

We are looking for conscientious, financially minded people who have excellent I.T and administrative skills. The role is primarily to financially monitor Direct Payment accounts, making sure a personal budget is spent in line with current legislation, as well as invoicing for the return of unspent monies. The role includes case management and requires a high level of attention to detail.

An important focus of the new Direct Payment team will be aiming to improve and streamline Direct Payment processes for both staff and people who use Direct Payment to arrange their own care and support. The team are regularly contacted with queries on Direct Payments and part of the team expansion will be to offer detailed advice and support to internal staff and external customers, ensuring the best outcomes and experience for all.

Therefore, this job role will involve engaging and working collaboratively with colleagues across multiple teams, as well as external stakeholders such as Managed Account Companies. We are looking for a motivated individual with excellent communication skills and a strong team player, who can navigate complex queries.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

**Job details**:
Job reference

REQ003258

Date posted

28/04/2025

Application closing date

12/05/2025

Location

Sheffield

Salary

Grade 05, £29,093 to £31,586

Package

2x Permanent

Contractual hours

37

Job category/type

Adult Social Care

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