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Resident Engagement Coordinator

2 weeks ago

Bath, United Kingdom Curo Full time

**_Happy to talk flexible working and Job sharing._**

Are you accomplished in Face-to-Face communication and facilitating group workshops?
- Do you excel in delivering exceptional face-to-face customer experiences?
- building effective relationships, influencing, and negotiating with diverse groups, including customers and colleagues?
- Are you comfortable with dealing with challenging conversations, remaining confident and firm, whilst being respectful and considerate?
- Do you have the skills to really listen to and recognise what it is that our customers really want and be committed to achieving the best possible outcome?

If your answer to these questions is yes, we have an exciting new job opportunity that could be for you.

Curo, a leading housing association based in Bath, is recruiting a Resident Engagement Coordinator to join the resident engagement team.

**About the team**

The resident engagement team is here to foster a strong and positive relationship between Curo and our customers. Primarily to enhance communication, empower our customers to be active participants in decision making, hold Curo to account and improve the services delivered.

**Why Join Curo?**

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future.

We embrace a values-driven culture that revolves around Care, Respect, Openness, Fairness, and Trust.
- This means delivering exceptional customer service while treating all individuals warmly and honestly.
- We value diversity, tailor services where possible, and maintain transparent, inclusive communication.
- Our ethical commitment ensures consistency and decency in our treatment of others, even when challenges arise.
- Trust is paramount, as we entrust our team, customers, colleagues, and partners to act with integrity and make decisions for the right reasons.

**What you'll be doing**

The successful Resident Engagement Coordinator will:
Provide support to deliver the goals outlined in our Customer Engagement Strategy. You will assist in promoting and organising activities that engage our customers, facilitate localised engagement in key estates, and gather valuable feedback through VoiceBox, our engagement groups, and other face-to-face group workshops.

You will liaise with customers and colleagues, supporting the delivery of an effective resident scrutiny model, keeping accurate records, and ensure effective communication with our customers.

You’ll also play a key role in delivering our larger residents events including the Annual Residents’ Conference.

**More about you**
- To thrive in this role, the resident engagement coordinator should possess a UK driving license and access to a vehicle, as you'll be actively engaging with our communities in and around Bath and North East Somerset.
- Your passion for resident engagement and your commitment to increasing participation will be evident. Your exceptional face-to-face communication skills, along with strong organisational and planning abilities across various tasks, will set you apart.
- You’ll need to be confident communicating with customers across several topics and have a background of facilitating diverse group workshops.
- You’ll need to show an interest in the lives of our customers and an understanding of the issues that affect them daily.
- A sound grasp of social media, digital platforms and other communication methods would help. A can-do, positive, and proactive approach is a must as you will be expected to use your own initiative and can work independently.
- With a professional approach and the ability to work under pressure you will take personal responsibility to deliver results, managing and organising your own workload to achieve deadlines and quality results.
- At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same.

**When and where you'll be doing it**

You will be able to work flexibly, Monday to Friday, based on our customers’ needs.

You’ll be based in the Maltings in Bath (and need to actively visit our communities and engage with customers)

**What you’ll get in return**

We believe you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do our resident engagement coordinators get a great salary but we also offer:

- 26 days annual leave (plus public holidays) rising to 29 days after 3 years service.
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Per