Customer Service Representative

2 weeks ago


Inverness, United Kingdom CITYCOM UK Full time

We are looking for a friendly and enthusiastic Customer Service Advisor to join our team.

This role is ideal for someone who enjoys both customer interaction and behind-the-scenes data work. You will play a crucial role in maintaining the accuracy and integrity of our customer database, ensuring the sales team has up-to-date and reliable information to support their outreach efforts.

**Key Responsibilities**
- Cleanse, update, and verify customer data in internal systems
- Identify and correct inaccurate, incomplete, or duplicate records
- Support the sales team by preparing clean, segmented data lists for campaigns
- Collaborate with colleagues in customer service and sales to ensure aligned communication
- Maintain data handling in compliance with GDPR and internal data protection policies
- Monitor and report on progress of data cleansing projects
- Assist with general customer service duties as required

Pay: £10.00-£12.21 per hour

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Free parking

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Application deadline: 30/06/2025
Reference ID: CS23



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