Customer Assistance Representative

1 week ago

Inverness, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
As part of our ongoing expansion, Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Inverness.**

**Salary**
- 21,308.44 per year

**Benefits**
- 25 days paid holidays a year + public holidays
- Life Assurance - 3 x Salary
- Short Term Disability
- Stakeholder Pension
- Our ‘promote from within policy’ means you can go as far as your talent will take you

**Training and Development**

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are four stages in your initial training. The training program will be around 2 years. As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

**About us**
- Add an annual turnover of $23.9 billion to a rental and leasing fleet of over 1.8 million vehicles and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world._
- Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a _**_Customer Assistant Representative in_**_ _**_Inverness _**_and be one of the people driving our growth._

Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way.
- Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers._

**Responsibilities**:
**Responsibilities**
- Building customer relationships
- Marketing the business and building long term relationships
- Account Management duties
- Handling customer requests
- Problem solving
- Working to deadlines
- Administration duties

**Hours**
- 40 hours: Monday - Friday 8.00am to 5.00pm and every other Saturday between 8am-12noon.

**Qualifications**:
**Qualifications**
- Business standard IT skills, including Microsoft Excel & Outlook
- Excellent communication and customer care skills
- A tenacious, enthusiastic, and flexible disposition
- Experience of call handling/customer service
- Ability to manage multiple deadlines in a contact centre environment or similar customer environment
- Ability to work well as part of a team, and also on your own when required

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