Passenger Service Assistant

2 weeks ago

Luton, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are currently seeking enthusiastic individuals to join our team as a Passenger Service Agent at London's third largest international airport - Luton.

Join us as a Passenger Service Agent where you will be able to explore a world full of opportunities working here at the Airport. You will be meeting people from all over the world, where you will be part of the most vital part of these passengers' journeys, by making sure they get to their destination safely.

Working as a member of the Luton, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.

**What do you get from us**:

- **The Role** - Part Time, Permanent Role, with shift pattern of working 2 days a week.
- **Pay**: £11.70 hourly rate.
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists
- **Specific site benefits** - Car parking space.

**The Role**

Exciting and rewarding, a typical day in the life as a Passenger Service Agent:

- Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques.
- Being professional, polite, and courteous always.
- Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
- Providing assistance with baggage.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties as assigned by operational management.

**What are we looking for?**

We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Excellent communication skills with an empathic nature
- Must be able to lift passengers in accordance with manual handling guidelines.
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Full UK driving license.

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