Emea Content Specialist

Are you passionate about helping customers? Are you a multitasker with high attention to detail? Would you like to build a career as part of an innovative, inclusive, diverse and international team? If so, please, read on...

Canon Europe, Middle East and Africa (EMEA) is looking for a Content Specialist to join our customer services team responsible for managing the creation, maintenance and effectiveness of all support content to help improve the service we provide to our customers.

This role requires a proactive, results-driven team player who can work autonomously, ensure content is created to the highest standard and distributed within agreed timelines.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

In addition to a salary of between £37,900 and £44,500 depending on experience, you'll be eligible for a performance-based bonus of 10%. We have a range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Programme plus employee discounts on Canon products.

Canon also champions hybrid working and a flexible working policy, with a minimum of 25 days holiday per year. Lastly, you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

**What we ask**:
As our dedicated content specialist - EMEA Customer Services, you will support our team with the following:
**Content Management and Creation - **Our services and support team require quick access to high quality content and you will be responsible for managing our content lifecycle activities. Once this has been mastered and depending on business needs you will be encouraged to create original support related content that supports our strategy.

**Relationship Management - **With stakeholders working across** **many different countries, maintaining positive relationships is key to ensuring the successful delivery of all our support content

**On Time Delivery - **Ensuring content is created and updated within agreed timelines is essential in providing first class support to our customers

**Process Improvement - **Regular review of our content processes, with a view to drive improvement, is essential to ensure our support operation runs as efficiently as possible.

**You will need**:
As our Content Specialist - EMEA Customer Services, you will have excellent attention to detail, high levels of accuracy, the ability to manage multiple tasks at once and an innovative mindset.

Working knowledge and experience of Microsoft Office tools, content management systems, Knowledge management systems, and/or Jira are a definite advantage.

You are a true team player who is committed to taking on challenges and who is passionate about achieving positive results.

We love innovation and bold thinking in our Customer Services team, encouraging you to always try new ways of achieving our goals, we give you the room to grow, explore and kick start your career in Canon.

**Further Information**:
Do you match this role? Do not hesitate and apply You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.

Here are some of the benefits that we offer
- Annual Bonus and annual pay review
- Hybrid working
- 25 days of personal holiday per year
- Excellent Pension Plan
- Healthcare and wider medical plan
- Discounts on Canon products
- Flexible benefits policy
- Free parking on site
- Subsidised restaurant and Costa Coffee on site too

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Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.