Outpatient Services Support Clerk

Outpatient Booking Services is based at Rouen Road, where the staff are extremely friendly and welcoming but work in a very busy office environment. Progression in the department is available and full training is supplied.

**Part time**: 30 hours per week

You will be recording and updating outpatient clinic referrals received by GP’s, Dentist and Opticians etc, where these referrals are unable to come through via the e-RS route. These referrals will also need to be uploaded onto our Outpatient Referral Console system in order for consultants to be able to triage the referrals electronically.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- Ensure all new referrals are recorded within the timeframe set
- Ensure letters are sent out for patient’s appointments once initiated by users, by processing through the departments envelope/inserter machine ensuring all attachments are included
- Opening and checking incoming mail and updating PAS as necessary, distributing and re-directing through the appropriate channels, e.g. Outpatient Referral Console or mailboxes
- Access SCR & NHS Open Spine Portal identifying correct details and update PAS accordingly
- Registering new patients who have no documentation, and prepare appropriate Health Record case note folder/labels
- Ensure all new registrations are tracked on PAS to the Health Records Library, unless an appointment is pending within 48 hours, whereby track to appropriate destination
- Answering telephones and dealing with appropriate requests or queries
- The post holder will ensure that any data created, edited, used, or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework.
- Action other clerical duties, which may be necessary to ensure the smooth functioning of the department
- Add referrals to the Outpatient Referral Console system for the consultants to accept or reject, for those specialities not currently using the console system, scan and send referrals via relevant mailbox facilities

Please see the attached job description for full details.