Outpatient Booking Services Support Clerk

2 weeks ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Dealing with both telephone and post appointment requests and queries for any new and follow-up appointments. To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking, full booking, PAS and eRS. To support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways. Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services.

Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient. To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order. Generate all letters in the time scales agreed to maintain a partial booking process.

When patients have failed to respond in the agreed timescales or declined two offers, after discussion with your team co-ordinator, remove patients from waiting list, inform patient and GP by letter that they have been removed from the Trust waiting list. Action changes affecting the Master Index and assist with its maintenance. Other general duties, which may be necessary to ensure the smooth functioning of the department. The post holder will ensure that any data created, edited, used, or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework.

Please see the attached job description for full details.



  • Norwich NR QQ, United Kingdom Norfolk and Norwich University Hospital Full time

    Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments. To assist the teams in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS. To support the booking of new follow-up and follow-up outpatient appointments, ensuring...


  • Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Outpatient Booking Services is based at Rouen Road, where the staff are extremely friendly and welcoming but work in a very busy office environment. Progression in the department is available and full training is supplied. **Part time**: 30 hours per week You will be recording and updating outpatient clinic referrals received by GP’s, Dentist and...

  • Prescription Clerk

    1 week ago


    Norwich, United Kingdom Hellesdon Medical Practice Full time

    Are you looking for a dynamic and rewarding role in a friendly and professional healthcare environment? We are seeking a dedicated Prescription Clerk to join our team! - 36 hours, across five days. - Work with a Pharmacy Tech, patients, GPs, pharmacists. This is a fantastic opportunity for an organised, patient-focused individual who enjoys working in a...


  • Norwich, United Kingdom Spire Healthcare Full time

    **Patient Administrator | Outpatients | Spire Norwich | £10.05 per hour + Excellent Benefits | Full Time and Permanent** We are looking for two Patient Administrators to join our friendly Outpatients Administration team here at Spire Norwich. This role will suit someone who would like a challenging and busy role with plenty of variety. These are full-time...


  • Norwich, United Kingdom Spire Healthcare Full time

    Spire Norwich Hospital are recruiting an experienced administrator to join the team working as an inpatient Bookings Administrator. This is Full Time on a permanent basis. **Duties and responsibilities**: Co-ordinate admissions and associated pre-operative assessment appointments. Working closely with Consultants, patients and multi-disciplinary...


  • Norwich, United Kingdom Autoskills UK Full time

    SERVICE BOOKING ADVISOR Basic Salary - £21,000 + Commission Working Hours - Full Time Location - Norwich We have a fantastic opportunity for a highly organised and efficient individual to join our highly successful, long established busy centralised Service Call Centre and Customer Services Team at the above location. Responsibilities of a Service...


  • Norwich, Norfolk, United Kingdom LRG Full time

    Job Title: Property Inventory Clerk Location: NorwichBrand: LeadersSalary: £19,300Hours Monday to Friday 10am to 4pmAbout Leaders:    Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its...


  • Norwich, United Kingdom Leaders Romans Group Full time

    Leaders Romans Group are looking for a Casual Zero Hour Contract Property Inventory Clerk to join our busy office in Norwich. This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels. By joining us you will get...


  • Norwich, United Kingdom Todd Hayes Ltd Full time

    Accounts Payable Clerk Our client, a leading independent Oil & Gas operator, based in Norwich, are currently seeking an experienced Accounts Payable Clerk to join their busy finance team. This is a full time, 12-month contract. Hours: Monday - Friday, either 08:00-16:00 or 09:00-17:00 can be completed. This role of Accounts Payable Clerk reports to the...


  • Norwich, United Kingdom Spire Healthcare Full time

    Bank Healthcare Assistant | Outpatients | Norwich | AdHoc Shifts | Mon - Fri | Some Saturdays | Spire Norwich Hospital is recruiting a Healthcare assistant to join the Outpatients team in their warm, friendly and supportive team on a flexible working basis. **Duties and responsibilities** - Assisting the Outpatients team in the provision of exemplary...