Anti-social Behaviour Officer

**Job reference**: 001703

**Salary**: £38,068, rising to £39,686 after probation

**Closing date**: 21/03/2025

**Location**: Central London

**Employment type**: Permanent

**Hours Per Week**: 35

**Additional Role Requirements**

Basic DBS check
In this role you will need to cover London and patch area of South London, North London, West London, and South East London.

**We need you to join us, to set the standards of what outstanding looks like in PA Housing**

Ready to make a real impact in a dynamic team? As the Anti-Social Behaviour Officer at PA Housing, you’ll play a crucial role in keeping our communities safe and secure. You'll be at the heart of enhancing the resident experience, building strong relationships, and creating safer, more vibrant neighbourhoods where people feel connected. This role calls for someone who can truly empathise with residents’ experiences and take a victim-focused approach.

We’re looking for someone who is passionate about delivering top-notch, resident-focused support, tackling anti-social behaviour (ASB) cases head-on. As the Anti-Social Behaviour Officer, you'll help improve the quality of life for residents, ensuring neighbourhoods are not only safer but also more united. Your efforts will make a tangible difference, reducing crime, boosting well-being, and helping to create a true sense of belonging and pride within our communities.

**Our Business and What We Need from You**

At PA Housing, we believe our work is about more than just properties—it's about the people who call our homes their own and the communities they build together, where respect, integrity, and accountability guide every decision. Right now, we’re on the lookout for a dedicated Anti-Social Behaviour Officer who’s passionate about supporting vulnerable tenants and ensuring they get the help they need to thrive in their homes long-term. By working closely with our housing services team, you'll play a key role in creating a culture of early intervention that boosts tenancy stability and reduces the need for legal action.

This isn't just about ticking boxes—it’s about making a real difference. If you’re eager to help create safer, more vibrant neighbourhoods and bring your leadership, communication, and problem-solving skills to the table, we want to hear from you. Your dedication to enhancing the safety and well-being of residents will be the driving force behind everything you do.

**What You Get in Return**
In addition to your annual remuneration, we offer a number of benefits, including:

- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Car leasing scheme
- Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.*

**Your responsibilities...**
- Lead the charge in putting residents at the heart of everything we do, driving a customer-first approach across our communities.
- Take a deep dive into the resident experience, anticipating needs and proactively finding solutions before challenges arise.
- Be the face of the organisation at key external events like MARAC meetings and case conferences, representing us with professionalism and passion.
- Take charge of crime prevention initiatives, from organising neighbourhood watch groups to running safety awareness campaigns and partnering with community policing efforts.
- Break free from the norm Spark creative thinking, inspire fresh solutions, and challenge traditional housing practices to drive real change.
- We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert._
- Expertise in community safety, crime prevention strategies, and staying ahead of the latest legislation to protect residents and neighbourhoods.
- 2-3 years of experience in a customer service role, ideally within a Housing Association or public service, where you’ve tackled tough challenges and provided outstanding support to customers face-to-face.
- Deep, comprehensive understanding of Housing Law to navigate complex issues with confidence and accuracy.
- Take full ownership of ASB cases, offering vital support to victims and driving legal action when needed, ensuring justice and community well-being.

**Disclosure and Barring Service**:
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing P