Order Management Specialist

Hillington, Glasgow (hybrid working)

**Meet Order Management.**:
Customers come to Amici to source products for their laboratory. Once those products have been identified, it’s the Order Management Team that supports Amici’s biotech customers by managing all direct orders. They seamlessly facilitate customers’ orders to ensure a successful delivery, professionally managing any issues along the way and ensuring excellent customer communication. The team is focused on ensuring products arrive in full, on time and to the right place.

Order Management provides a best-in-class service to Amici’s customers with the delivery of their products, so our customers can focus on making life changing discoveries.

**About the role.**:
We are recruiting an Order Management Specialist to join our team. You will work closely with the existing team to manage customer orders from when the order has been approved, through to delivery and invoicing. We do this by providing top notch customer service.

This is a great opportunity for an individual that wants to develop their skills, experience, and knowledge in a supportive work environment that is going through an exciting period of growth.

This is a permanent and full-time role. This role is Hybrid, working 2 days a week in our Glasgow office (Monday and Tuesday) and 3 days a week from home (Wednesday - Friday). For the first few weeks of employment, the role will be full time in the Amici office for training and onboarding.

**What will you be doing?**:

- Ensure that the customer’s orders are processed accurately by suppliers and delivered seamlessly.
- Problem solving daily order issues to ensure mínimal delays in the delivery of goods for our customers.
- Effectively manage customer complaints to a resolution with a fast turnaround.
- Support the streamlining of order management procedures with suppliers and implement robust escalation routes.

**What are we looking for?**:

- Similar experience working in a fast-paced customer facing role.
- A self-motivated and enthusiastic individual who can work as part of a team but also work on their own initiative.
- Strong verbal and written communication skills, someone who is confident when engaging with a variety of stakeholders.
- You will be detail orientated with exceptional organisation skills to complete processes and procedures, while providing the customer with a seamless experience.
- Proficient with Microsoft office especially Outlook, Word, Excel and PowerPoint.

**What’s in it for you?**:
We offer an intrapreneurial environment where people are supported to do their best work, and everyone has the opportunity to make a difference. As a company, we never stop investing in our culture. We appreciate empowering, motivating and developing employees to offer a challenging and rewarding experience at Amici.

Further information on our benefits can be found here.

**About Amici.**:
Amici was founded in 2005 by Caroline Briggs, who is still our CEO today. We provide a purchasing and supply chain management service, allowing biotech organisations to focus on discovering transformative innovations.

Our procurement consultancy service, along with in-house cloud-based software, allows scientists to focus on discovering life changing cures, while we manage their laboratory purchasing and supply chain needs.

We take extreme pride in delivering solutions of the highest standard and are honoured that we can help our customers on their way to success. Our customers are loyal and enthusiastic about us and so are our people.

Amici is an equal opportunity employer. Everyone is welcome regardless of your appearance, where you’re from, or anything else that makes you, you.