Customer Service Representative
2 weeks ago
**Retail Back Office Administrator/ Equestrian**
**Hours - Full Time**
Join our growing, **Equestrian retail business** as a **Retail Back Office Administrator**.
We are one of the largest equestrian retailers in the country operating in store online and have the largest retail show unit attending all the UK's major equestrian events, which many of our team attend.
We’re looking for a motivated, detail-oriented, and customer-focused individual to support daily stock and office administration, with opportunities to get involved in shop floor sales.
**Key Responsibilities**:
- Upload and manage product data on the EPoS system.
- Excellent telephone manor.
- Assist with in-store customer service during busy periods.
- Process sales and manage stock deliveries admin.
- Maintain accurate stock levels and liaise with suppliers/accounts.
- Process and manage faulty returns credits with suppliers.
- Support online department operations.
**Essential Skills**:
- Strong organisational and communication skills.
- Proficient in MS Office (Excel, Word, Outlook).
- Self-motivated, team player with a proactive attitude.
- Comfortable with basic IT and admin tasks.
**Desired**:
- Retail or fashion sales experience.
- Good Equestrian knowledge
- Familiarity with EPoS systems and customer service excellence.
If you’re passionate about retail and want to grow with us, we’d love to hear from you
**Job Types**: Full-time, Permanent
Pay: Up to £13.80 per hour
Expected hours: 37.5 per week
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
**Experience**:
- Good Equestrian knowledge (required)
- Customer service experience preferred but not essential.
- Retail sales experience preferred but not essential.
Work Location: In person
Pay: £22,902.00-£27,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Office Admin
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