Receptionist

1 week ago

Dudley, United Kingdom Specsavers Full time

**Dynamic Receptionist**

**Store: Specsavers Dudley**

**Hours: Full time ( 37.5 hours) Including 1 weekend day**

**Great face to face customer service experience is essential for this role**

**Benefits: Bonus, Staff, Friends & Family discounts, Specsavers Perks & WeCare package - including discount vouchers for online retailer, second medical opinions through GP’s or online therapy, fitness programmes and health living tips.**

Come and join the Dudley Specsavers world concept store. The state-of-the-art store has all new equipment and is cutting edge in its design and customer/colleague facilities. Are you ready to join a super high performing business which is centred around colleague excellence and developing our teams to be the best and further their careers? All combined with regular social events, nights out and incentives.

We are seeking a highly motivated and energetic individual to join our team as a Dynamic Receptionist. This pivotal role requires someone who thrives in a fast-paced and customer-facing environment, excels at multitasking, and possesses exceptional interpersonal skills. As the face of our organization, you will be responsible for managing busy customer queues, greeting visitors with a warm and welcoming smile, and ensuring seamless communication between various departments.

**Responsibilities**:
Customer Interaction: Serve as the first point of contact for all visitors, clients, and guests, providing exceptional customer service at all times.

Queue Management: Efficiently manage busy queues, ensuring that customers are attended to promptly and their needs are addressed in a timely manner.

Positive Attitude: Maintain a positive and upbeat demeanor, even during high-stress situations, to create a welcoming and friendly atmosphere for both customers and colleagues.

Team Motivation:Serve as a source of motivation and inspiration for other team members, leading by example and fostering a collaborative and supportive work environment.

Problem Solving:Handle customer inquiries, complaints, and requests with professionalism and empathy, finding creative solutions to ensure customer satisfaction.

Communication: Effectively communicate with internal departments to relay important information and ensure seamless coordination between different teams.

Organization:Keep reception area tidy and organized, maintaining an aesthetically pleasing environment for visitors and staff alike.

**Requirements**:
1. Previous experience in a customer-facing role, preferably in a fast-paced environment.

2. Excellent communication skills, both verbal and written.

3. Strong multitasking abilities and the capacity to remain calm under pressure.

4. Exceptional interpersonal skills and a friendly, outgoing personality.

6. Ability to work independently as well as part of a team.

7. Flexibility to work occasional evenings or weekends as needed.

8. A positive attitude and a willingness to go above and beyond to ensure customer satisfaction.

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